Bike Service Quality Engineer

Service Quality Analysis

• Perform deep analysis of Quality metrics (CRR, FTFR, RRR) from the data system; identify patterns, outliers, and hidden root causes.
• Collaborate with the Analytics team to propose new analytical angles, improved dashboards, and early warning signals for the new EV platform.
• Provide regular technical quality reports across the full network to the Service Excellence Manager and Head of Bike Servicing.

Framework & Technical Documentation

• Design and maintain standardized Diagnostic Frameworks, Repair Procedures, and Troubleshooting Guides segmented by fault type and vehicle model.
• Author Technical Service Bulletins (TSBs) when systemic faults are detected or R&D updates are released, ensuring full network coverage.
• Pilot and evaluate new diagnostic methods, tools, and equipment; recommend deployment of solutions that demonstrate clear impact.

Technician Training & Capability Building

• Develop technical training programs (on-site and remote) based on real-world fault analysis.
• Directly deliver training sessions, on-site coaching, and technical capability assessments at 3S and Hub locations.
• Collaborate with the Training team to embed technical content into the LMS where applicable.

Field-R&D Technical Bridge

• Record, classify, and track recurring technical issues from the field; clearly distinguish design/material defects from repair process failures.
• Prepare detailed technical briefs (failure pattern, frequency, conditions, attempted fixes, suspected root cause) for efficient R&D intake and resolution.
• Follow up resolution progress with R&D and ensure solutions are deployed to the network on schedule.