Key Account Coverage (Client Services)
Build and maintain trusted relationships with a portfolio of existing VIP clients in SEA.
Act as the primary point of contact for day-to-day client queries, issue resolution, and product support.
Analyse user behaviour and trading patterns to identify upsell opportunities and hidden client needs.
Coordinate with internal teams (Compliance, Product, Security) to ensure smooth client servicing.
Prepare client analysis reports and track the status of key accounts.
Sales &
Business DevelopmentIdentify, prospect, and onboard new VIP clients from the SEA market with clear KPIs on new business acquisition.
Conduct outreach via LinkedIn, local communities, and existing networks to build a pipeline of potential VIP traders.
Support the planning and execution of local VIP events (dinners, meetups, anniversary events).
Prepare pitch materials, market updates, and competitive comparisons for client meetings.
Monitor competitor activity and flag relevant market intelligence to the team.
Market Coverage
Serve as the local eyes and ears on the ground in SEA, providing regular market feedback to the broader APAC team.
Support regional initiatives across APAC where needed (e.g., ANZ events, cross-market campaigns)
Degree in Finance, Economics, Commerce, Statistics, Mathematics, or a quantitative trading-related field (candidates with relevant industry experience in lieu of a degree are also welcome).
Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
Solid understanding of cryptocurrency, macroeconomics, and financial trading concepts
Strong communication, relationship-building, and problem-solving abilities
comfortable working independently in a fast-paced environment.
Proficient with data tools/spreadsheets
familiarity with CRM systems is a plus
Nice to Have
Existing network of crypto/stock traders who are potential VIP clients - particularly valuable if network includes quant trading or mathematical finance communities
Personal exposure to trading (stocks, crypto, ETFs, or other financial instruments)
Prior experience (or internship) in finance,
technical sales, research, or client services
Understanding of the local crypto trading community and market dynamics