![THE LAB CONCEPT](https://i-vn.joboko.com/images/logo/default/170.png)
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
# Your Role
---
Oversee the operations of stores. Work closely with our management team, Marketing, Finance, and HR Department, on leading our team, daily operations, and seasonal events.
---
## Essential Responsibilities
### Management
- Hiring, training, motivating, and leading awesome staff.
- Recommend people for hiring and promotion.
- Conduct daily briefings.
- Produce staff rotas with our supervisor.
- Set goals and expectations for the operation team using performance review and KPI process.
- Work with the bar, kitchen, and front staff team to make sure our operation is smooth.
### **Operation**
- Manage product and packaging inventory to ensure good levels, product freshness and cost control.
- Work with our team (operation, management, and marketing) on the development and implementation of our seasonal campaigns and promotions.
- Enforce all SOPs and company policies and procedures, especially the ones related to our customer service, health and safety.
- Weekly meeting with BOD and Operation Manager sharing on operation and KPIs.
### Finance
- Handle daily cash management and administration.
- Track and monitor the sales target, implement the Marketing strategy in-store, adjust when needed.
### Marketing
- Work closely with our Marketing team on our in-store sales strategies.
- Train and lead the team to execute the Marketing strategy in the store.
### Customer Service
- Walk around. Talk to our customers.
- Manage customer's complaints or feedback
- Constantly challenge our customer service experience and improve the overall space and product experience to make sure our customers have a great time with us.
### **Quality Control**
- Maintain high standards of quality control, hygiene, health and safety through SOPs training and enforcement.
- Schedule maintenance according to our schedule.
# **About TLC**
We're a hospitality company that creates, owns, and operates a collection of thoughtful food, beverage, and lifestyle brands. Each is inspired by a surprising idea and simple focus on genuine connections between staff, customers, and partners.
**BAKES** is a patisserie located around the Turtle Lake with the simple idea that enjoying pastries should engage all of your senses, kind of like love. We provide pastries for all occasions or no occasion at all.
**BLANK** is a Food & Beverage Brand. BLANK LANDMARK is a lounge in the tallest building in South East Asia - Landmark 81, on the 75th and 76th floor. We serve all-day local coffee, cocktails, craft beers, sweet and savory canapes with the best panoramic view of the city. BLANK Bitexco is a refreshment bar on the 2nd floor of Bitexco serving loose-leaf tea, single-origin coffee, fresh juices, and homemade pastries. BLANK HANOI is a lounge on
---
Oversee the operations of stores. Work closely with our management team, Marketing, Finance, and HR Department, on leading our team, daily operations, and seasonal events.
---
## Essential Responsibilities
### Management
- Hiring, training, motivating, and leading awesome staff.
- Recommend people for hiring and promotion.
- Conduct daily briefings.
- Produce staff rotas with our supervisor.
- Set goals and expectations for the operation team using performance review and KPI process.
- Work with the bar, kitchen, and front staff team to make sure our operation is smooth.
### **Operation**
- Manage product and packaging inventory to ensure good levels, product freshness and cost control.
- Work with our team (operation, management, and marketing) on the development and implementation of our seasonal campaigns and promotions.
- Enforce all SOPs and company policies and procedures, especially the ones related to our customer service, health and safety.
- Weekly meeting with BOD and Operation Manager sharing on operation and KPIs.
### Finance
- Handle daily cash management and administration.
- Track and monitor the sales target, implement the Marketing strategy in-store, adjust when needed.
### Marketing
- Work closely with our Marketing team on our in-store sales strategies.
- Train and lead the team to execute the Marketing strategy in the store.
### Customer Service
- Walk around. Talk to our customers.
- Manage customer's complaints or feedback
- Constantly challenge our customer service experience and improve the overall space and product experience to make sure our customers have a great time with us.
### **Quality Control**
- Maintain high standards of quality control, hygiene, health and safety through SOPs training and enforcement.
- Schedule maintenance according to our schedule.
# **About TLC**
We're a hospitality company that creates, owns, and operates a collection of thoughtful food, beverage, and lifestyle brands. Each is inspired by a surprising idea and simple focus on genuine connections between staff, customers, and partners.
**BAKES** is a patisserie located around the Turtle Lake with the simple idea that enjoying pastries should engage all of your senses, kind of like love. We provide pastries for all occasions or no occasion at all.
**BLANK** is a Food & Beverage Brand. BLANK LANDMARK is a lounge in the tallest building in South East Asia - Landmark 81, on the 75th and 76th floor. We serve all-day local coffee, cocktails, craft beers, sweet and savory canapes with the best panoramic view of the city. BLANK Bitexco is a refreshment bar on the 2nd floor of Bitexco serving loose-leaf tea, single-origin coffee, fresh juices, and homemade pastries. BLANK HANOI is a lounge on
Yêu cầu công việc
## Skillsets
- Previous experience in the hospitality industry.
- Previous experience leading a team.
- Ability to work full time with a flexible schedule.
- Passion for customer service.
- Good Vietnamese and English skills.
- Previous experience in the hospitality industry.
- Previous experience leading a team.
- Ability to work full time with a flexible schedule.
- Passion for customer service.
- Good Vietnamese and English skills.
Quyền lợi được hưởng
## Compensation Package
- Salary based on experience and skill sets
- Social Security and Health Insurance
- Paid leave and free days based on level
- Yearly health check
- 13th month bonus
- Discounts in our bakery, cafes and lounges
- Learning and development stipend (classes, museum trips, volunteer work)
- Salary based on experience and skill sets
- Social Security and Health Insurance
- Paid leave and free days based on level
- Yearly health check
- 13th month bonus
- Discounts in our bakery, cafes and lounges
- Learning and development stipend (classes, museum trips, volunteer work)
Thông tin khác
Số lượng
1
Nơi làm việc
Quận 2 - TP HCM
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Cà phê/ Quán ăn/ Nhà nghỉ nhỏ
Ngành nghề
Quản lý, điều hành
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
17/[protected info]
1
Nơi làm việc
Quận 2 - TP HCM
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Cà phê/ Quán ăn/ Nhà nghỉ nhỏ
Ngành nghề
Quản lý, điều hành
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
17/[protected info]
Nộp hồ sơ liên hệ
Ms Nhung
THE LAB CONCEPT
Giới thiệu công ty
Xem trang công ty
The Lab Concepts is a hospitality company that creates, owns, and operates a collection of thoughtful food, beverage, and lifestyle brands. Each is inspired by a surprising idea and simple focus on genuine connections between staff, customers, and partners. We own Blank, a Lounge located in Ho Chi ...
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