Booking Staff (Seasonal)

Main Job Purposes:
1.Handle booking and booking management
2.Handle abnormal issues and liability claim from customer
3.Collaborate in BPM and Staff Management & Development
Job Descriptions:
1.Booking Management (key accounts)
-Handle booking request from customer
-Learn SOP
-Handle volume forecast
-Handle bookings
Submit manifest filling
-Main window to co-ordinate the shipment process.
-Control gate-in status, on-board status, transhipment and ETA
-Tracking and update shipment milestones
-Handle abnormal issues and liability claim from customer
-Receive the notification about the risk rate, coordinate with parties for investigating.
-Make the report about risk rate/ original reason/ consequence/ action.
-Report to Supervisor
-Support SUP to collect the document, evidence, image from the plaintiff, suppliers, overseas agents and related parties.
3.Collabrate in handling report packages
-Be trained as schedule.
-Individual workload review
-Record result for individual KPI
-Conduct Performance appraisal for individual as per HR's guidance