Branch Manager (Hanoi)

YOUR ROLE
Responsible for leading and managing the Hanoi & Haiphong Branch P&L, growing the Air Freight and Ocean Freight business in Northern Vietnam, maintaining strong customer and carrier relationships, driving business development activities, and ensuring operational excellence and profitability. The role is accountable for the overall performance, P&L management, customer satisfaction, people leadership, and strategic growth of the Hanoi branch
WHAT ARE YOU GOING TO DO
Build, develop, and manage the P&L of the Air Freight and Ocean Freight business in Northern Vietnam, ensuring sustainable revenue growth, profitability, and operational efficiency.
Provide overall leadership, direction, and management of the Hanoi branch to achieve business objectives, financial targets, and operational excellence.
Develop and implement strategic growth plans for Air Freight and Ocean Freight services in line with country and regional business objectives. Drive market penetration and expand the customer portfolio across key industry sectors
Develop and maintain strong relationships with existing and prospective customers. Ensure high customer satisfaction levels and identify opportunities to increase business volume and share of wallet.
Establish and maintain strategic partnerships with airlines, shipping lines, co-loaders, and other service providers to ensure competitive pricing, service quality, and capacity availability, in collaboration with the Air and Ocean product managers
Lead, coach, and support the local Sales and Business Development team to achieve individual and branch sales targets. Drive pipeline development, opportunity conversion, and customer retention initiatives
Apply market intelligence and industry knowledge to identify new business opportunities, develop tailored logistics solutions, and strengthen the company's position in the Air and Ocean Freight market.
Ensure operational activities are executed in accordance with company SOPs, regulatory requirements, and customer expectations. Monitor service performance and drive continuous improvement initiatives
Monitor branch performance through regular review of revenue, gross profit, costs, productivity, and KPIs. Implement corrective actions to achieve business plan objectives
Promote strong collaboration between Sales, Operations, Customer Service, Product, and Finance teams to maximize business opportunities and enhance overall service delivery.
Ensure compliance with all legal, regulatory, corporate governance, and company policy requirements. Maintain proper operational, financial, and administrative controls within the branch.
Provide regular business reviews, sales forecasts, pipeline updates, budget and performance reports to the Country Head of Air & Ocean and Regional Leadership Team
WHAT ARE WE LOOKING FOR
Bachelor Degree or higher education
Minimum five years of experience in logistics/supply chain related industry, at least 3 years in a management position.
Leadership experience and experience in managing P/L
Understanding of logistics and freight management process.
Ability to analyse requirements and formulate strategies.
Project and program management/direction skills.
Experience with or ability to understand commercial implications of solutions proposed, potential areas of risk and methods to limit liabilities.
Demonstrated success in challenging the status quo, championing new business development initiatives, management ideals and value added sales ideas.
Ability to articulate issues, present pros and cons and provide solutions at the board level.
Solid financial, operational and commercial skills and understanding
Ability to manage/influence other across different geographies and functions.
Ability to communicate to and influence various personalities, cultures and backgrounds successfully.
Ability to manage/develop individuals and team.
Maturity and tactfulness in dealing with external stakeholders i.e. customers.
Excellent communication skills in both Vietnamese and English language (spoken and written)
WHAT DO WE HAVE TO OFFER
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
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