Business Analyst - Retail

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
As Business Analyst you will develop a detailed understanding of all the functional requirements in the retail checkout business area, serviced by Diebold Nixdorf's (DN) product solutions and supported by our Professional Services team to DN's Retail customers. This requires an in-depth understanding of the retail checkout business industry and the supporting IT landscape. As part of your job you partner with sales, product, and other stakeholders to define, develop, improve, and implement customer-focused engagement and service delivery processes. You analyze, interpret and document customer requirements and work to ensure DN delivery processes are applied, adapted, and executed to ensure an effective and high-quality response. As Senior Business Analyst you will process fit / gap analysis, identify, and estimate change requests and guide stakeholders in coordinating requirements and process application.
You will report into the APAC PS Area Head within DN's Professional Services team.
***RESPONSIBILITIES
About the role
As Business Analyst you are required to:
-Analyze, interpret, and document customer requirements and business processes, conduct fit / gap analysis, manage change requests and guide stakeholders in coordinating their requirements.
-Participate in pre-sales projects leveraging industry- and domain know-how.
-Hold project definition / discovery workshops, to assure business value to be delivered and re-use of standards.
-Drive standardization by using Solution Blueprints or predefined process books as basis for fit / gap analysis.
-Create Requirements Traceability Matrix and Functional Specifications for identified gaps.
-Facilitate customer workshops and meetings.
-Investigate complex customer's business needs and problems, leveraging extensive Retail process experience.
-To define and to configure technical set-up of client environments for on-site and cloud-based POS solutions.
-To support during SIT/ UAT.
-Act as SPOC for customer and liaise with development team during project delivery cycle.
-Actively utilize corporate tools and follow corporate delivery framework in project delivery phase.
-Act as 'primus inter pares' between team and manager and guides team without hierarchical management responsibilities.
-Coach and develop team members and provide input to performance reviews by manager.