Mô tả công việc
OVERVIEW OF POSITION
The Business Analyst in the IT Department supports the technical and functional aspects of IT systems, ensuring their performance aligns with business needs. The role bridges business and IT, facilitating effective communication and implementing technology solutions to enhance operations.
Duties may include but are not limited to:
Collaborate with business units to collect and document technical and business process requirements.
Analyze business operations to identify inefficiencies, trends, and improvement opportunities.
Develop strategies to enhance processes and ensure operational efficiency.
Manage or contribute to projects from initiation to completion, ensuring delivery meets timelines and budgets.
Provide application support and troubleshoot issues to ensure system reliability.
Coordinate with team members and vendors for seamless system operations.
Document workflows and identify gaps in processes and systems.
Conduct system testing to ensure products meet quality and user expectations.
Maintain operational procedures and scenario documentation for system functions.
Offer guidance to team members to foster confidence in system usage.
KEY FUNCTIONS
Collaborating with Stakeholders
Gather and validate business process and technical requirements.
Communicate effectively between IT and business units to align goals.
Supporting IT Systems and Applications
Provide application support for all IT systems to ensure maximum uptime.
Resolve support requests efficiently within SLA standards.
Documenting and Analyzing Processes
Map business workflows and identify areas for improvement.
Document operational scenarios and ensure procedural clarity.
Driving Projects and Testing Systems
Manage projects to completion, ensuring adherence to quality standards.
Perform thorough system tests to ensure deliverables meet user expectations.
Enhancing Operational Efficiency
Develop strategies to address inefficiencies and optimize business processes.
Monitor and analyze data to identify trends and improvements.
Yêu cầu
QUALIFICATIONS INCLUDE THE FOLLOWING:
Bachelor's degree in Computer Science or equivalent field.
Strong written and spoken English and Vietnamese communication skills.
Ability to work independently and manage multiple priorities.
Solid understanding of IT systems operations and processes.
Proficiency in Microsoft Office and IT-related tools.
Knowledge of PMP and ITIL frameworks is advantageous.
Strong interpersonal skills with the ability to build effective relationships.
Availability to work on-call when required.
Quyền lợi
The opportunity to be an essential part of a groundbreaking venture in the luxury entertainment sector.
A competitive salary and comprehensive benefits.
Professional development in a fast-paced and innovative environment.
Thông tin khác
Số lượng
2
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Nhà hàng/ Bar/ Pub
Ngành nghề
IT
Vị trí
Nhân viên
Cập nhật
25/10/2025 05:04
Thông tin chung
Nơi làm việc
- Nơi làm việc
- Quận 1 - TP HCM
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 20/12/2025
Welcome to Cosmo, a premier destination for gaming enthusiasts seeking unparalleled excitement and luxury across our three exclusive gaming clubs. Located in the heart of Ho Chi Minh City, our venues redefine the gaming experience by blending thrilling slot machine action with exceptional customer ...
Quy mô công ty
Từ 101 - 500 nhân viên
Các thông tin được cung cấp chỉ nhằm mục đích cho người dùng tham khảo, JobOKO không đại diện và không có sự liên quan tới doanh nghiệp cosmo rex saigon trong các hoạt động tuyển dụng. Các thông tin bản quyền, nhãn hiệu hoặc bất kỳ quyền sở hữu trí tuệ nào liên quan đến nội dung, thương hiệu hay hình ảnh doanh nghiệp này không thuộc sở hữu của JobOKO.
Người dùng cần tự xác minh thông tin trước khi ứng tuyển, giao dịch hoặc đưa ra bất kỳ quyết định nào dựa trên các nội dung này.
