• Ensures compliance with all Palazzo Club standard during all aspects of work.
• Identify audiences, establish, develop and maintain relationships with new customers/ VIP/ VVIP players/ businesses via multiple ways to provide superior service; enhance new business and effective target.
• Comply all applicable rules, regulations, laws, and policies with highest levels of integrity and honesty.
• Identify/ improve/ track of existing products/services and/or progress on new initiatives.
• Conduct market research to identify trends, new opportunities, competitor activities, and customer needs.
• Maintain players' database and develop guest list for special events
• Coordinate with internal teams to ensure events and promotions align with business objectives.
• Monitor player's visit, anticipate and satisfy spending and preferences to tailor marketing campaigns (
telemarketing, email, and personal invites)
• Assist BDM in planning and execution of special events/ business development programs.
• Support, update and cultivate the new ideas/ methods/ development to deliver business solutions.
• Recommend locations for Player Development
• Resolve and handle customer's issues and complaints in a professional, efficient and courteous manner.
• Knowledge and be able to explain games regulations, marketing promotions and programs.
• Provide approval complimentary service/ convey Membership Card/Tier program and qualification requirements to patrons/ prospective gaming guests.
• Guide to BDR and approve of various BDR player requests.
• Represent a BDE at on and off property events
• Collect all information to brief the staff how to execute/ assign
• Track and report weekly/ monthly/ annual to the BDM
• Ensure hygiene at workplace and public areas.
• Ensures all Business Development Representative (BDR) stay well informed of all special event and promotion.
• Other tasks assigned from higher manager
