Business Program Manager (Operations)

Mô tả Công việc
OUR CARE VALUES
Hoan My is guided by our CARE values: Commitment to Quality Care, Accountability for Outcomes, Respect for Our Communities, and Empathy with Our Patients. These principles shape how we work and how we treat one another. We seek people who put these values into practice and show excellence, innovation, and integrity in their work.
JOB SUMMARY
Business Program Manager supports the execution of strategic and operational initiatives across Hoan My Medical Corporation. The role manages change tracking and reporting, monitors progress, identifies execution risks, and coordinates with hospitals and corporate functions to ensure initiatives are delivered on time, within scope, and with measurable outcomes.
MAIN RESPONSIBILITIES
Oversee the Change Management System
Design and implement a structured change tracking and reporting framework for all initiatives.
Ensure adherence to Hoan My's five-step change methodology across hospitals and corporate functions.
Standardise templates, dashboards, milestone tracking, and reporting to ensure consistency and transparency.
Establish clear ownership, success metrics, and governance processes to enable disciplined execution without unnecessary bureaucracy.
Performance Monitoring
Conduct regular progress reviews and monitor milestones, KPIs, timelines, and value delivery.
Identify execution gaps, bottlenecks, and risks early, and recommend corrective actions.
Ensure initiative owners remain accountable for agreed commitments and timelines.
Escalate critical risks and delays to the Head of Business Initiatives and relevant stakeholders, with mitigation recommendations.
Executive Reporting & Continuous Improvement
Consolidate initiative performance reporting for Senior Management and Board visibility.
Provide data-driven insights on execution trends, dependencies, and risk exposure.
Capture lessons learned and develop best practices to strengthen future execution.
Continuously improve governance processes to enhance execution discipline and performance transparency.