Call Center AgentCÔNG TY TNHH GMS GROUP VIỆT NAM
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Quản trị kinh doanh, Quản lý điều hành, Hành chính - Văn phòng, Giao Dịch Khách Hàng, Bán hàng, Kinh doanh, Lễ Tân, Dịch vụ
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 05/03/2024
Hạn nộp: 31/03/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
1. Anticipate guest's needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
2. Align your working practices and conduct with Sheraton Saigon Hotel and Towers' Vision; consistently strive to meet and exceed the expectations of both internal and external guests.
3. Comply with Sheraton's Code of Conduct at all times.
4. Attend to every call in a courteous and pleasant manner within three (3) rings.
5. Handle multiple calls by prioritizing and informing callers in accordance with the hotel standards.
6. Be fully conversant and efficient in the operation of switchboard and other related equipment, such as paging system, two-way radios, emergency phones, call accounting, guest room equipment operations and hotel channels.
7. Demonstrate comprehensive knowledge of Front Office procedures and computer system.
8. Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.
9. Use guest name wherever possible in accordance with hotel standards.
10. Handle guest messages, facsimiles and mail, ensuring that the information is passed on is accurate, complete and promptly delivered.
11. Convey information, facsimiles and messages to appropriate personnel in a timely and efficient manner.
12. Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
13. Demonstrate thorough knowledge of and actively sell all products, services and special events within the hotel.
14. Actively contribute to Marriott Bonvoy and upselling programs.
15. Handle restaurant bookings promptly and efficiently, whilst promoting in-house facilities.
16. Be aware of facilities and points of interest within Ho Chi Minh City and surrounding areas to assist with any guest inquiries.
17. Be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP's and Guest History guests.
18. Coordinate with Room Service menu availability to ensure guest satisfaction.
19. Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly.
20. Maintain a clean and tidy work area in accordance with the hotel standards.
21. Adhere to hotel policy regarding uniform and personal presentation.
22. Ensure that the Duty Manager is informed immediately of any emergency, security or health & safety matter.
23. Perform any additional duties as requested by the Front Office Manager/ Senior Guest Service Center Manager and Hotel Management.
24. Uphold the Company's Cares culture by demonstrating the Guest Service Center Standards at all times to guests and fellow associates.
25. Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related Policies.
2. Align your working practices and conduct with Sheraton Saigon Hotel and Towers' Vision; consistently strive to meet and exceed the expectations of both internal and external guests.
3. Comply with Sheraton's Code of Conduct at all times.
4. Attend to every call in a courteous and pleasant manner within three (3) rings.
5. Handle multiple calls by prioritizing and informing callers in accordance with the hotel standards.
6. Be fully conversant and efficient in the operation of switchboard and other related equipment, such as paging system, two-way radios, emergency phones, call accounting, guest room equipment operations and hotel channels.
7. Demonstrate comprehensive knowledge of Front Office procedures and computer system.
8. Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.
9. Use guest name wherever possible in accordance with hotel standards.
10. Handle guest messages, facsimiles and mail, ensuring that the information is passed on is accurate, complete and promptly delivered.
11. Convey information, facsimiles and messages to appropriate personnel in a timely and efficient manner.
12. Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
13. Demonstrate thorough knowledge of and actively sell all products, services and special events within the hotel.
14. Actively contribute to Marriott Bonvoy and upselling programs.
15. Handle restaurant bookings promptly and efficiently, whilst promoting in-house facilities.
16. Be aware of facilities and points of interest within Ho Chi Minh City and surrounding areas to assist with any guest inquiries.
17. Be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP's and Guest History guests.
18. Coordinate with Room Service menu availability to ensure guest satisfaction.
19. Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly.
20. Maintain a clean and tidy work area in accordance with the hotel standards.
21. Adhere to hotel policy regarding uniform and personal presentation.
22. Ensure that the Duty Manager is informed immediately of any emergency, security or health & safety matter.
23. Perform any additional duties as requested by the Front Office Manager/ Senior Guest Service Center Manager and Hotel Management.
24. Uphold the Company's Cares culture by demonstrating the Guest Service Center Standards at all times to guests and fellow associates.
25. Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related Policies.
Yêu cầu công việc
• At least 6-month experience in Hospitality, especially in Call Center
• Understandings of F&B industry is an advantage
• Excellent communication skills in English and Vietnamese
• Proactive, disciplined, goal-oriented, and problem solving
• Manage to work well in a team and independently
• Understandings of F&B industry is an advantage
• Excellent communication skills in English and Vietnamese
• Proactive, disciplined, goal-oriented, and problem solving
• Manage to work well in a team and independently
Quyền lợi được hưởng
Compatitive salary and benefits
Insurance as per labor law & 24/24 personal insurance accident
Professional training & working environment
Insurance as per labor law & 24/24 personal insurance accident
Professional training & working environment
Nộp hồ sơ liên hệ
CÔNG TY TNHH GMS GROUP VIỆT NAM
Giới thiệu công ty
CÔNG TY TNHH GMS GROUP VIỆT NAM việc làm
88 Đồng khởi ( 80 Đông Du) - Phường Bến Nghé - Quận 1 - TP. Hồ Chí Minh
Quy mô: Từ 501 - 1000 nhân viên
Việc làm tương tự
Nhân Viên Chăm Sóc Khách Hàng
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14/05/2024
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Vị trí Call Center Agent do công ty CÔNG TY TNHH GMS GROUP VIỆT NAM tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Call Center Agent hoặc công ty CÔNG TY TNHH GMS GROUP VIỆT NAM ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH GMS GROUP VIỆT NAM việc làm
88 Đồng khởi ( 80 Đông Du) - Phường Bến Nghé - Quận 1 - TP. Hồ Chí Minh
Quy mô: Từ 501 - 1000 nhân viên