CBSM - System Administrator - Fusion (SalesForce)

This position's location is in San Pedro Garza Garcia, Nuevo Leon, Mexico, will be worked a Hybrid Work From Home scheme (3 days at the office).

About Chubb

Chubb's Business & Technology Resiliency Program will provide an ongoing framework to prepare Chubb to face the dynamic and unpredictable forces stressing and stretching businesses including accelerated digitization, increased cyber threats, interconnectedness of the global economy, and heightened infectious disease risk. It will seek to enable Chubb to continue critical business processes during significant incidents by proactively embedding resiliency in strategic planning and execution versus planning for temporary, reactive and tactical recovery solutions. This initial phase of the establishment of the Business & Technology Resiliency Program is foundational in the success of the full program rollout with an emphasis on continuous improvement as subsequent phases are implemented.

The Global Resiliency Program is seeking a System Administrator for our Resiliency Management System (Vendor - Fusion) to support the Resiliency team as it implements firmwide resiliency efforts. The ideal candidate should be organized, detail oriented, and be able to demonstrate critical thinking skills (e.g., analytical, communication, and creative problem solving) while working in a dynamic environment. Data analysis/management and communication skills are critical. The team member will work alongside other members of the Resiliency program, the Technology team as well as business continuity management and corporate function partners to assist in the development of solutions that can be leveraged at a firmwide level.

What you will do:

· Monitors system performance and usage to maintain security and reliability

· Coordinates new software releases, fixes and upgrades with technical teams and users

· Coordinates technical support with the vendor for system outages

· Manage and execute continuous improvement projects

· Maintain close relationships with department leaders to ensure best practices for systemic improvements

· Participates in projects to gather user requirements, design, configure, test, and implement ERP systems and applications

· Managing Fusion roles, profiles, sharing rules, workflows, and groups. Importing sales department leads, contacts, and other data

· Maintaining the sales cloud, as well as building custom reports and dashboards

· Documenting processes, including error reports and changes to field history tables

· Manage work assignments independently and meet prescribed target dates with quality deliverables

· Provide estimates for tasks and appropriately plan for the execution of that work

What you will bring:

· 4+ years of experience working with fusion and/or sales force

· Self-motivated, team player with the ability to coordinate workload independently to complete tasks

· Outstanding organizational and coordination abilities

· Strong ability to estimate work effort level on backlog development workload

· Strong verbal and written communication skills

· Strong complex data analysis, gap analysis, validation, and reconciliation skills

· Proven track record of results orientation, flexibility, and adaptability

*INTERVIEWS WILL BE CONDUCTED IN ENGLISH