Center Manager
Nơi làm việc: Hà Nội
Ngành nghề: Quản trị kinh doanh, Tư vấn/ Chăm sóc khách hàng, Bán hàng, Giao Dịch Khách Hàng, Kinh doanh, Kinh doanh / Bán hàng / Chăm sóc khách hàng
Thu nhập: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 06/09/2024
Hạn nộp: 06/11/2024
Liên hệ ứng tuyển gọi:
Mô tả công việc
Center Operation, New students recruitment and Customer Service Management: (80%)Manage day-to-day center operations, property and facilities to ensure smoothness, cleanliness and professionalism following POLY standards (visuals, billboards, posters, noticeboards, signage...).Be responsible for library operation and management, center schedule and student placement, manage programs, class observation evaluation.Close liaison with R&D Department/ Training and Academic Department to ensure delivery of high quality service of teaching English for learnersMonitor and ensure center expenses within budget guidelines and compliance of cash management and monetary safe-keeping.Build up plan and KPI to drive sales results daily/weekly/monthly at the assigned center(s).Lead the EC team and assure that they achieve revenue targets and profitability through increase in enrollment, improve classroom utilization ratio, and control center expensesHave deep knowledge of competitors and the education industry to analyze SWOT and propose strategies to drive sales and promotions.Working closely with the School partnership manager to build a strong relationship with the school's principal and organize the school events.Conduct parent orientation counselingConducting interviews and entrance exams with prospective studentsPlan, conduct and manage attendance, learning progress, end-of-course resultBeing accountable for student re-enrollment and customer service at the center.Team Management and other Admin Tasks (20%)Work with the HR Department to assist recruitment, on-boarding of new center staff, employee development, retention and excellent results are in place.Train, coach, motivate and develop center staff providing excellent sales and service results to ensure revenue targets and profitability achieved through enrollment, classroom utilization ratio, and center expenses.Uphold company values and ethics strictly and ensure staff strictly follow company policies and management directives.Ensure all company policies, procedures, regulations, document & reporting systems and standards are consistently followed through by all staff.Ensure center and staff adherence to relevant government regulations, code and law.Assure consistent levels of student and staff satisfaction.Provide timely and accurate reports of center update/KPIs and carry out other tasks, projects assigned by Line Manager/BOD.
Yêu cầu công việc
Yêu cầu ứng viên
Minimum Bachelor Degree with at least 5 years' working experience in education sales and/or service industry, with at least 2 years in management.Strong focus on setting standards in sales consultation and customer service quality.Strong customer service mindset, strategic thinking, data-driven decision making, results-driven in achieving student enrollment, sales target and service KPIs.High moral ethics and professional appearance.Excellent leadership to train, coach and mentor center staff as well as communication to manage complex working relationships.Excellent MS Office (especially Excel and PowerPoint), reporting and analytical skills.Good agility and willing to travel around and outside HN
Minimum Bachelor Degree with at least 5 years' working experience in education sales and/or service industry, with at least 2 years in management.Strong focus on setting standards in sales consultation and customer service quality.Strong customer service mindset, strategic thinking, data-driven decision making, results-driven in achieving student enrollment, sales target and service KPIs.High moral ethics and professional appearance.Excellent leadership to train, coach and mentor center staff as well as communication to manage complex working relationships.Excellent MS Office (especially Excel and PowerPoint), reporting and analytical skills.Good agility and willing to travel around and outside HN
Quyền lợi được hưởng
Quyền lợi
Social, Health & Unemployment InsurancePremium Healthcare InsurancePerformance bonusesTuition fee discount for family membersRegular trainingCompany trip/Team buildingYear-end party
Social, Health & Unemployment InsurancePremium Healthcare InsurancePerformance bonusesTuition fee discount for family membersRegular trainingCompany trip/Team buildingYear-end party
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Vị trí Center Manager do công ty CÔNG TY TNHH VIỆT NAM POLY SCHOOL tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Center Manager hoặc công ty CÔNG TY TNHH VIỆT NAM POLY SCHOOL ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH VIỆT NAM POLY SCHOOL việc làm
Tầng 4 & 5, Tòa Nhà Sao Mai, 19 Lê Văn Lương, Quận Thanh Xuân, TP Hà Nội
Quy mô: Từ 26 - 100 nhân viên
Liên hệ ứng tuyển gọi: