KEY RESPONSIBILITIES
System Operations & Administration
• Monitor daily operations and system usage of the MallHub360 platform, ensuring users follow established procedures and maintain accurate and consistent information.
• Review system data, transactions, and user activities to identify discrepancies, operational issues, or potential areas for improvement.
• Coordinate with relevant departments to ensure proper system utilization, data accuracy, and compliance with internal processes.
Business Requirements Analysis
• Work closely with Sales and other business departments to gather, understand, and analyze business requirements, operational challenges, and user feedback related to the MallHub360 platform.
• Translate business needs into clear system requirements, improvement proposals, and functional briefs for external agencies or technology partners.
• Analyze existing workflows and identify opportunities to improve system functionality, user experience, and operational efficiency.
System Development & Vendor Coordination
• Act as the key liaison between internal business stakeholders and external agencies/vendors to facilitate system development, enhancement, and maintenance activities.
• Coordinate with external partners to communicate requirements, clarify business processes, and follow up on development progress to ensure deliverables meet business expectations.
• Monitor the implementation of system enhancements, track outstanding issues, and coordinate with relevant stakeholders to ensure timely resolution.
System Testing & Continuous Improvement
• Participate in User Acceptance Testing (UAT) by reviewing developed features, validating system functionality, and checking whether deliverables meet agreed business requirements.
• Collect user feedback, document system issues, and coordinate with external partners to facilitate necessary adjustments and improvements.
• Support the preparation and maintenance of system-related documentation, user guidelines, process flows, and operational procedures.
• Perform other tasks and carry out activities in accordance with job requirements as assigned by the Line Manager.
REQUIREMENTS
• Education: Bachelor's degree majoring in Business Administration, Business Analysis, Management Information Systems (MIS), Information Systems, Economics, or related fields.
• Experience: Experience in Business Analysis, System Administration, Business Operations, or Administrative roles is an advantage. Fresh graduates with relevant academic backgrounds and strong analytical abilities are welcome.
• Office Skills: Proficient in Microsoft Office, especially Excel, for data processing, checking, and reporting. Familiarity with Power BI is a plus.
• System Knowledge: Basic understanding of information systems, business processes, and system workflows. Experience working with ERP, CRM, or other enterprise management platforms is an advantage.
• Analytical Skills: Ability to understand business requirements, analyze operational issues, and translate user needs into clear and structured information.
• Communication: Good communication and coordination skills, with the ability to work effectively with cross-functional teams and external technology partners. Good English communication is preferred.
• Attitude: Proactive, detail-oriented, responsible, and adaptable, with strong problem-solving skills, a learning mindset, and a commitment to data accuracy and confidentiality.
BENEFITS
• Salary: VND 14,000,000 - 19,000,000 per month, depending on qualifications and experience.
• Allowances: Meal allowance and telephone allowance.
• Annual Leave: Annual paid leave in accordance with company policy.
• Insurance & Healthcare: Social, health, and unemployment insurance in accordance with Vietnamese labor regulations, subject to applicable company policies.
• Performance Rewards: Opportunities to receive performance-based bonuses and other incentives in accordance with company policies.
• Career Development: Opportunities to develop professional expertise in business process management, system administration, digital transformation, and cross-functional project coordination.
• Learning & Development: Access to professional training, on-the-job learning, and opportunities to work with experienced teams and external technology partners.
• Working Environment: A dynamic, collaborative, and professional environment within one of Vietnam's leading multi-format retail groups.