Chăm Sóc Khách Hàng - customer relations officer

Respond to all visitor inquiries in a profession, courteous and timely manner, serving as the primary source for visitors seeking information, assistance or store locations.
Support Centre Management in the communication of implementation of all marketing and PR initiatives and promotions, assisting in the promotion and activation of such programs where required.
Advise Centre Management, and in particular the Marketing Manager, on any customer feedbacks and trends in relation to Crescent Mall.
Collect and forward Customer Comment Cards to line Manager.
Actively participate in any training and development.
Advise Operational staff on any issues requiring attention.
Deal with people in distress in a calm and effective manner.
Maintain the Customer Service Desk in a clean & professional manner at all times.
Other duties as delegated from time to time by line Manager.