Channel ManagerTập Đoàn Công Nghệ Apple - Apple Inc.
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Giao Dịch Khách Hàng, Bộ Phận Hỗ trợ, Dịch vụ
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 31/07/2024
Hạn nộp: 30/09/2024
Mô tả công việc
- Support Authorised Service Channel to offer a consistently high level of customer experience.
- Uphold Compliance of procedures and contractual terms with the service provider channel and partner with them to achieve the service metric goals.
- Develop and maintain strategic service plans to ensure the service goals for customer satisfaction, procedural compliance are met whilst supporting sales objectives.
- Work closely with various functions & teams to deliver the best possible Customer experience for Apple customers, IRP accounts and rotations.
- Manage the Service Providers and Service programs to identify any service improvement opportunities and implement any new and enhanced programs.
- Manage Channel strategy execution with the partners, conduct regular reviews of service metrics, and agree on goals and actions.
- Manage Service Provider site assessments, addressing any areas of opportunity and actions items within the Apple Support framework.
- Uphold Compliance of procedures and contractual terms with the service provider channel and partner with them to achieve the service metric goals.
- Develop and maintain strategic service plans to ensure the service goals for customer satisfaction, procedural compliance are met whilst supporting sales objectives.
- Work closely with various functions & teams to deliver the best possible Customer experience for Apple customers, IRP accounts and rotations.
- Manage the Service Providers and Service programs to identify any service improvement opportunities and implement any new and enhanced programs.
- Manage Channel strategy execution with the partners, conduct regular reviews of service metrics, and agree on goals and actions.
- Manage Service Provider site assessments, addressing any areas of opportunity and actions items within the Apple Support framework.
Yêu cầu công việc
Prior experience in a customer support role and ability to drive what matters when it comes to customer experience.
Passion for the customer experience and ideas for improving processes to enhance that experience.
Understanding of quality standards and the ability to identify deficiencies and propose solutions to address.
Demonstrated innovation and critical thinking through process improvements, overcoming obstacles, and new idea generation.
Ability to build strong and authentic relationships across levels of the business is key to success in this role. You should be proactive about seeking support to grow your expertise and experience.
Demonstrate integrity in all facets of decision-making.
Ability to work independently and be self-directed.
Flexible to program changes.
Willingness to travel domestically and/or internationally.
Passion for Apple products.
Makes space to listen, learn, and amplify diverse perspectives and experiences
Actively seeks out opportunities to champion and celebrate inclusion and diversity
Passion for the customer experience and ideas for improving processes to enhance that experience.
Understanding of quality standards and the ability to identify deficiencies and propose solutions to address.
Demonstrated innovation and critical thinking through process improvements, overcoming obstacles, and new idea generation.
Ability to build strong and authentic relationships across levels of the business is key to success in this role. You should be proactive about seeking support to grow your expertise and experience.
Demonstrate integrity in all facets of decision-making.
Ability to work independently and be self-directed.
Flexible to program changes.
Willingness to travel domestically and/or internationally.
Passion for Apple products.
Makes space to listen, learn, and amplify diverse perspectives and experiences
Actively seeks out opportunities to champion and celebrate inclusion and diversity
Thông tin khác
- BA/BS degree in Business or related field
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Vị trí Channel Manager do công ty Tập Đoàn Công Nghệ Apple - Apple Inc. tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Channel Manager hoặc công ty Tập Đoàn Công Nghệ Apple - Apple Inc. ở các link phía trên
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