Chief Concierge (Trưởng Quầy Thông Tin Hỗ Trợ Khách Hàng)La Festa Phu Quoc Curio Collection by Hilton
Nơi làm việc: Kiên Giang
Ngành nghề: Thư ký - Trợ lý, Quản lý điều hành, Hành chính - Văn phòng, Giao Dịch Khách Hàng, Bộ Phận Hỗ trợ, Lễ Tân, Dịch vụ
Thu nhập: Thương lượng
Hình thức: Toàn thời gian
Ngày đăng: 09/10/2024
Hạn nộp: 09/12/2024
Mô tả công việc
- As the Chief Concierge, you will be responsible for performing the following tasks to the highest standards:
- Develop all luggage related procedures and ensure that they are well followed by the Concierge / Transportation staff.
- Ensure all information is updated and available for easy access for all Front Office associates.
- Ensure that the Front Office Manager, Assistant Front Office Manager and Guest Service Manager are updated of any problems or difficulties encountered, so that assistance is obtained.
- Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions.
- Ensure proper reception of Hilton Honors members as well as other customers at the airport for both arrival and departure.
- Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs.
- Ensure that all Concierge associates are up to the grooming standards set by the Management.
- Set team goals in consultation with team members according to hotel / department goals, policies and practices.
- Maintain good personal presentation, adhering to hotel and Hilton standards.
- Ensure that all reporting and servicing deadlines are met on a timely basis.
- Adhere to the hotel's security and emergency policies and procedures.
- Understand local tourism culture and city profile to provide considerate service to guests.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
* BENEFITS:
- Competitive salary
- Insurance as labor law (apply from starting date)
- Heath Care Insurance (24/7)
- 14 Annual Leaves
- Working hours: 8 hours/ day, 2 days off per week
- Relocation, home leave ticket, repatriation allowances
- Accommodation, uniform, transportation, meals
- Pre-opening Service Charge
- Others benefits.
- Develop all luggage related procedures and ensure that they are well followed by the Concierge / Transportation staff.
- Ensure all information is updated and available for easy access for all Front Office associates.
- Ensure that the Front Office Manager, Assistant Front Office Manager and Guest Service Manager are updated of any problems or difficulties encountered, so that assistance is obtained.
- Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions.
- Ensure proper reception of Hilton Honors members as well as other customers at the airport for both arrival and departure.
- Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs.
- Ensure that all Concierge associates are up to the grooming standards set by the Management.
- Set team goals in consultation with team members according to hotel / department goals, policies and practices.
- Maintain good personal presentation, adhering to hotel and Hilton standards.
- Ensure that all reporting and servicing deadlines are met on a timely basis.
- Adhere to the hotel's security and emergency policies and procedures.
- Understand local tourism culture and city profile to provide considerate service to guests.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
* BENEFITS:
- Competitive salary
- Insurance as labor law (apply from starting date)
- Heath Care Insurance (24/7)
- 14 Annual Leaves
- Working hours: 8 hours/ day, 2 days off per week
- Relocation, home leave ticket, repatriation allowances
- Accommodation, uniform, transportation, meals
- Pre-opening Service Charge
- Others benefits.
Yêu cầu
- At least 1 year in a supervisory level position in Concierge operation.
- Fluent in English to meet business needs.
- Appreciate Hilton culture.
- Good character and ethics.
- Strictly obey the relevant laws and regulations, internal policies and implementations.
- Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, sense of decency, honest and reliable.
- Have a strong sense of responsibility and learning ability.
- Hotel management experience preferred, but not required.
- Member of the Golden Key Association preferred.
- Fluent in English to meet business needs.
- Appreciate Hilton culture.
- Good character and ethics.
- Strictly obey the relevant laws and regulations, internal policies and implementations.
- Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, sense of decency, honest and reliable.
- Have a strong sense of responsibility and learning ability.
- Hotel management experience preferred, but not required.
- Member of the Golden Key Association preferred.
Giới thiệu công ty
La Festa Phu Quoc Curio Collection by Hilton việc làm
Tầng 2, tòa nhà Sun Home Phú Quốc, Khu Phố 6, Phường An Thới, thành phố Phú Quốc, tỉnh Kiên Giang, Việt nam
Quy mô: Từ 101 - 500 nhân viên
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Vị trí Chief Concierge (Trưởng Quầy Thông Tin Hỗ Trợ Khách Hàng) do công ty La Festa Phu Quoc Curio Collection by Hilton tuyển dụng tại Kiên Giang, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về Chief Concierge (Trưởng Quầy Thông Tin Hỗ Trợ Khách Hàng) hoặc công ty La Festa Phu Quoc Curio Collection by Hilton ở các link phía trên
Giới thiệu công ty
La Festa Phu Quoc Curio Collection by Hilton việc làm
Tầng 2, tòa nhà Sun Home Phú Quốc, Khu Phố 6, Phường An Thới, thành phố Phú Quốc, tỉnh Kiên Giang, Việt nam
Quy mô: Từ 101 - 500 nhân viên