Chief Concierge (Trưởng Quầy Thông Tin Hỗ Trợ Khách Hàng)La Festa Phu Quoc Curio Collection by Hilton

- As the Chief Concierge, you will be responsible for performing the following tasks to the highest standards:
- Develop all luggage related procedures and ensure that they are well followed by the Concierge / Transportation staff.
- Ensure all information is updated and available for easy access for all Front Office associates.
- Ensure that the Front Office Manager, Assistant Front Office Manager and Guest Service Manager are updated of any problems or difficulties encountered, so that assistance is obtained.
- Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions.
- Ensure proper reception of Hilton Honors members as well as other customers at the airport for both arrival and departure.
- Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs.
- Ensure that all Concierge associates are up to the grooming standards set by the Management.
- Set team goals in consultation with team members according to hotel / department goals, policies and practices.
- Maintain good personal presentation, adhering to hotel and Hilton standards.
- Ensure that all reporting and servicing deadlines are met on a timely basis.
- Adhere to the hotel's security and emergency policies and procedures.
- Understand local tourism culture and city profile to provide considerate service to guests.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
* BENEFITS:
- Competitive salary
- Insurance as labor law (apply from starting date)
- Heath Care Insurance (24/7)
- 14 Annual Leaves
- Working hours: 8 hours/ day, 2 days off per week
- Relocation, home leave ticket, repatriation allowances
- Accommodation, uniform, transportation, meals
- Pre-opening Service Charge
- Others benefits.