Mô tả công việc
At TeenCare, we work at the intersection of education, family, and technology - turning real signals from teens' lives into clear, actionable guidance for parents. We combine human insight and AI to support better decisions in moments that actually matter.
We're a fast-growing company in Southeast Asia, backed by global investors and trusted by parents across the region. Our products are used by families every week, and we're building toward a platform that can scale globally.
We're looking for people who want to work on hard problems, take real ownership, and be held to a high bar.
About the Role
We are looking for an Quality Specialist who can both run day-to-day operations and build a scalable quality assurance system.
This role goes beyond coordination - you will be responsible for ensuring teaching quality through class observations, QA/QC processes, and technology-driven solutions (including AI).
1. Daily Operations
Manage class schedules and teacher allocation
Handle parent issues and complaints with full ownership
Resolve day-to-day operational issues (teacher absence, scheduling conflicts, etc.)
2. QA/QC Execution (Core Responsibility)
Conduct regular class observations (offline/online)
Evaluate teaching quality based on existing criteria
Provide clear, actionable feedback to teachers
Ensure QA/QC processes are consistently followed
3. System Execution & Improvement
Implement QA/QC processes designed by the team lead
Track quality data and report issues or patterns
Flag gaps in execution and suggest practical improvements
Support the rollout of new processes or tools
4. Tool & AI Usage (Execution Level)
Use internal tools / AI solutions for quality tracking and reporting
Support data collection and basic analysis
Ensure tools are used correctly and consistently in daily operations
What Success Looks Like
Operations run smoothly with minimal disruption
QA/QC processes are executed consistently
Teaching quality is monitored and issues are caught early
Feedback is clear, actionable, and leads to improvement
Systems are followed properly in real execution
Yêu cầu
We are Looking For Someone Who
Is strong in execution and follow-through
Has experience in operations, coordination, or QA/QC
Is detail-oriented and comfortable evaluating performance
Can handle multiple issues at once without losing control
Is proactive and takes ownership of problems
Is comfortable working in a fast-paced, changing environment
This Role Is NOT For You If
You prefer strategy over execution
You avoid giving feedback or handling difficult situations
You need constant direction to complete tasks
You are not comfortable dealing with real operational pressure
Quyền lợi
Work Setup (Remote + Onsite Flexibility)
This is a full-time role with flexible work arrangements
You can work remotely from anywhere globally or onsite in Vietnam (Hanoi)
We operate as a distributed team across market
Our culture is remote-friendly, async when possible, and outcome-driven
Strong ownership, communication, and self-management are essential
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:30 đến 18:00)
Giờ hành chính Thứ Hai - Sáng Thứ Bảy
- Sáng: [protected info]
- Chiều: 13:30-18:00
Thông tin chung
Nơi làm việc
- - Hà Nội: 61E Đê La thành, Láng Hạ, Đống Đa, Phường Đống Đa (quận Đống Đa cũ)