Chuyên Viên Đặt Phòng

As a Customer Service specialist-Hotel reservation and support, you will ensure the highest
quality of customer service possible by providing excellent solutions for customer's inquiries
and issues leading by example.
Support Business activities in two small homestays.
Serving customers via social media (live chat, Facebook, hotline) and making sure the highest standards are maintained.
Respond to enquiries about hotel products and services by telephone, email and reservation
sites according to standard customer service guidelines.
Organize and support remote check-in and checkout for guests coordinating with property caretakers.
Effectively manage OTA's ( Airbnb, booking, Agoda, Traveloka, etc.)
Understand basic Excel sheet to record daily expenses and profit and loss statements, upsell and promote
Hotel facilities & services at every available opportunity to maximize sales revenue
Determine guest needs and quote the appropriate room and rate as per requirements.
Input booking information into the Reservation System.
Process amendments to reservations such as extensions, early departures, etc.
Coordinate and communicate with all other departments to ensure a smooth operation.
Ensure customer expectations are achieved/exceeded through excellent customer service and focus on feedback and weekly debrief to line manager.
Take high responsibility for serving customers by Customer Service.
Follow any other tasks assigned by office manager/line manager.