Chuyên Viên Điều Phối Và Chăm Sóc Khách Hàng (Dự Án Khách Sạn)

Tóm tắt/Summary
TheResidential management coordinatoris responsible for the coordination and management of the rental pool program for Hospitality projects developed by BIM Group, with an objective to ensure a strong relationship between BIM Group - as the rental pool program manager, the operator and third party owners. He/ she will handle the handover of assets from third party owners to BIM Group and from BIM Group to operator. Acting as the contacting point at site for owners and working with operator to manage third party owner's assets and public area asset.
Hand over:
Keeps track of and provide the Residential Management team with the construction & completion progress of project, including:
Construction & handover progress of third party owners' apartments
Completion & handover timeline of the whole project to operator (including construction & handover timeline of owners apartments and public areas)
Construction & set up progress of mock up apartments/villas
Informs operator when third party owners apartments/villas and the public are ready for handover
Prepares documents and signing papers for third party owners and involved parties in preparation for the handover process (compliance with Company's approved format).
Receives the handover of apartments from third party owners.
Communicates with the project management unit to fix any defect at the request of the owner (if any)
Follow up the project management unit's work of fixing defects until completion as requested by operator, hand over the apartments/ villas and the public areas to operator.
Send notice to inform owners of the project being ready for operation and of the commencing/expiring date of warranty period for the structure and interior package of their apartment/villa, RPA program and owner's guaranteed return period according to signed contracts.
Asset Management:
Answers to owner's queries and resolve any matter relating to owner's assets
Verifies the asset fluctuation of the project, including assets belong to owners & public area, liaises with Accounting Department o record changes in the Asset management system and to conduct fixed asset audit periodically.
Works with PMU to set up Mock up apartment/ villa according to operator's instructions.
Internal & External communication
Liaises with Project Management unit and/or contractors to carry out maintenance or replace work for owner's apartment's structure and furniture package following signed contracts between BIM Group & third party owners.
Liaises with other departments to respond to owners' and operator's queries or requests relating to the Rental pool program.
Reports:
Prepares monthly report to direct manager on: handover status, asset fluctuation and operations issues.
Others:
Performs other miscellaneous support functions as required.
Bao gồm nhưng không hạn chế ở các công việc sau/Including but not limited to the following:
A strong understanding of the way BIM Group conducts business and is an advocate of the company's culture.
Capable to liaise effectively and efficiently with multiple internal and external stakeholders.
Able to research and execute strategic project work to a high standard