Chuyên Viên fulfillment warehouse full-time 2024

COMPANY INTRODUCTION
Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a collective CAGR of over 400% in just under 3 years. Our mission now is to build DTC brands and increase customer LTV by providing best-valued products backed by no nonsense customer service policies as Customer Centricity is at the core of our values.
We are now seeking a fulfillment specialist to monitor purchase orders from customers, ensure orders are fulfilled accurately and efficiently through effective management of the order fulfillment process, from order receipt through delivery to the customer. Troubleshoot and resolve order issues in a timely manner. You will work closely with suppliers/manufacturers to monitor stock levels, coordinate replenishment planning and minimize out-of stock.
Why choose Crossian?
Attractive income (competitive salary, monthly unlimited incentives, annual performance bonus).
Clear career roadmap, chance to be promoted and rotate.
High-end working environment (central location, modern equipment, lunch/ drink/ snack).
Premium healthcare insurance.
Fair, transperant and open working environment/ culture
Chuyên Viên Fulfillment Warehouse Full-time
Tính chất công việc: Toàn thời gian - Chuyên môn: Xuất nhập khẩu, Logistics - Địa điểm: Hà Nội - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng; Từ 15 Triệu - Dưới 20 Triệu VNĐ / Tháng - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm
JOB DESCRIPTION
The Fulfillment Warehouse Specialist is responsible for ensuring order fulfillment in an accurate and timely manner. Primary duties include:
Monitor order fulfillment processes, identify breakdowns or delays, and implement corrective actions to resolve issues
Actively communicate with suppliers to monitor inventory levels with suppliers/manufacturers and coordinate replenishment schedules to avoid item stockouts that could delay orders
Coordinate with customer support team to provide further information regarding shipping status, product availability, product quality and help them to solve customer's requests in a timely manner
Daily monitor and analyze fulfillment metrics such as processing time, lead time, shipping time, defects and return rate and provide recommendations for performance improvements to suppliers
REQUIREMENTS
Bachelor's degree in Supply Chain Management or a related field
Candidates with at least 1 year of experience in fulfillment/warehouse/logistics
Strong proficiency in Microsoft Excel, order management systems, ERP
Strong problem-solving skills, data-driven mindset, attention to detail, and the ability to work independently and as part of a team
Excellent communication and collaboration skills
Effective written and verbal communication skills in English. Chinese is a plus
Experience in fulfilling orders in an e-commerce environment is a plus
BENEFITS
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
Competitive salary ($500-$700)
Full salary during probation
12 days work-from-home & 12 days of paid annual leave
Additional seniority paid annual leave
Global health insurance package for yourself and annual health check-up
Guaranteed 13th month salary
Quarterly bonus & Year-end bonus as part of our profit sharing program
A Pantry & a Crossian Cafe stocked with goodies, ready to serve
Lots of other company benefits including 5-star annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
General company T&D Program + dedicated T&D budget for managers
Other benefits in accordance to Company's Policy and Vietnam Labor Laws
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/4/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW