chuyên viên Customer Support full-time 2024

COMPANY INTRODUCTION
BSS Group was established in 2012 as one of the pioneer providers of Magento Extensions and Web Development services in Vietnam. We satisfy customers' needs by top-class extensions, extensive expertise in E-Commerce Development and administration support service. Our mission is not only to be innovative in our extension products and website development projects but also extremely supportive in customer service. We commit to providing the most effective support to help organizations of any size to achieve sustainable improvement of their processes
Office location: 18F, Viwaseen building, 48 Tố Hữu, Nam Từ Liêm, Hà Nội.
Chuyên Viên Customer Support Full-time
Mức lương: Từ 8 Triệu - Dưới 10 Triệu VNĐ / Tháng; Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hà Nội - Chuyên môn: Khác - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
1. What we expect you to perform
Receive requests and answer questions from customers through freshdesk, skype, live chat
Support to handle problems arising when customers install and use Shopify Theme
Transfer technical problems, request customizing for the development team, ensure the quality of work to deliver to customers.
Updates to customers on the status of processing requests
Advise customers on solutions when using eCommerce and Shopify
Work with various teams
Conduct other tasks assigned
1. What we expect you to perform
Receive requests and answer questions from customers through freshdesk, skype, live chat
Support to handle problems arising when customers install and use Shopify Theme
Transfer technical problems, request customizing for the development team, ensure the quality of work to deliver to customers.
Updates to customers on the status of processing requests
Advise customers on solutions when using eCommerce and Shopify
Work with various teams
Conduct other tasks assigned
REQUIREMENTS
2. Join BSS, if you
22-25 years old
Fluent in English (IELTS, TOEIC certificate is preferable)
Require Communication, Presentation, Analysis, and Critical Thinking Skill
Have experience about Technology, Ecommerce, Marketing at least 6 months is preferable
Good teamwork and Quick learner
Ready to support clients on different timezone
BENEFITS
3. To be a BSSer, you will have
Salary: 8-15M (Review every 6 month).
Performance bonus, seniority bonus, birthday gift
Opportunities to improve English skills and to gain hands-on experience in dealing with and negotiating with diverse clients
Opportunities to be promoted to Support Leader/Business Analyst
Trained by 6+ year experienced ecommerce expert/specialists
Work with 100% foreign. Exposed to the latest technology and eCommerce trend
Monthly in-house coaching and mentor programs
Youthful and dynamic working environment with 95% members are 9x, we have many clubs: running, football, board game...
At BSS Group, tea & coffee is free. Besides, we have a bookshelf with many interesting books for our members to borrow and of course, they are free too
The State statutory holidays and collective activities organized by the Company (travel. team building, health care, volunteer...)
Office with a great view from the 18th floor and creative workplace design
Working hours are 5 days/week
Other benefits according to the provisions of the Company and the Labor Code
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 10/5/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW