CHI TIẾT CÔNG VIỆC
Workplace IT Service Desk job description, here is a selection of duties to include:
- Deploy Operating System follow Standard images & installation checklist of bank.
- Setting up accounts for new users
- Manage activities related to IT Asset (Hardware, software...) to track log report.
- Monitoring and maintaining endpoints related to Trellix, SCCM, XDR, ForcePoint, AgileMark... to make sure all machines comply with bank policy & up to date.
- Perform Security patching for end users' machines.
- Providing technical support across the company & responding in a timely manner to service issues and requests (Support directly or via Remote support Phone, Teams, Email...)
- Repairing and replacing equipment as necessary
- Testing new technology
- Possibly training users and staff
- Provides support to employees or customers regarding technical inquiries. Diagnoses to isolate the nature of the problem and resolves support issues.
- Thoroughly documents incidents case to report to line manager.
- Identifies, troubleshoot and resolves software, hardware and network failures for end users.
- Performs the installation, configuration, upgrades, repair and preventative maintenance of software, hardware and/or simple systems.
- Maintains awareness of current tools, methodologies and technologies associated to Workplace IT Service Desk.
- May perform other job duties as assigned
YÊU CẦU CÔNG VIỆC
- English (Writing, reading and communication skill)
- IT Helpdesk skill (MCSA required and have knowledge about O365, Endpoint, IP Phone)
- Work pressure and have a sense of responsibility for work
- Onsite UOB bank: Tòa nhà UOA TOWER 06 Tân Trào, Tân Phú, Quận 7 & Tòa nhà Concentrix Công Viên Phần Mềm Quang Trung, Đường Số 4, Tân Chánh Hiệp, Quận 12
QUYỀN LỢI
- Friendly, professional, dynamic working environment
- Opportunities for training, development and advancement your career path.
- 13th month salary and bonus based on business profits
- 12 days anual leave. Company trip, team building and orther activities
- PNC Care ( 24/7 insurance), Health insurance, social insurance, unemployment insurance and health check-up each year
- Belongs to Phuong Nam Telecom Company (Exclusive partner of FPT Telecom).
THÔNG TIN THAM KHẢO
NƠI LÀM VIỆC - Làm việc tại Công ty Khách hàng của Phương Nam Telecom