Chuyên VIên IT Support Full-time 2024

COMPANY INTRODUCTION
You're resilient and passionate about securing the Work from Anywhere era.
So are we.
Headquartered in Vancouver, Canada with international offices in Victoria - BC, Seattle - WA, San Jose - CA, Boulder - CO, Ankeny - IA, Austin - TX, Reading - UK and Ho Chi Minh City - Vietnam, Absolute Software accelerates customers' shift to work-from-anywhere through the industry's first self-healing Zero Trust platform, ensuring maximum security and uncompromised productivity. Only Absolute is embedded in more than half a billion devices, offering a permanent digital connection that intelligently and dynamically applies visibility, control and self-healing capabilities to endpoints, applications, and network access to ensure their cyber resilience tailored for distributed workforces.
Our vision is to be the world's most trusted security company - and to empower end users to connect securely and from anywhere, to all the applications they need to collaborate and get their work done, without interruptions and with an optimal network experience. Absolute currently serves approximately 16,000 customers with more than 13 million activated endpoints globally. G2 recognized Absolute as a Leader in the Winter 2022 Endpoint Management and Zero Trust Networking Grid Reports, reflecting our continued customer satisfaction across product lines. To learn more about Absolute, visit our website at [protected info] or visit our YouTube channel
Chuyên VIên IT Support Full-time
Tính chất công việc: Toàn thời gian - Địa điểm: Hồ Chí Minh - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Chuyên môn: Lập trình - Mức lương: Thỏa thuận
JOB DESCRIPTION
The IT Support Specialist is primarily responsible for processing HelpDesk tickets from Absolute staff globally, as well as deployments and project related tasks. This position is located in Vietnam and will report to the designated Systems Administrator.
Global IT work is strongly procedural, and requires accurate documentation of tickets in Absolute's HelpDesk ticket tracking system.
Accountabilities Will Include:
Managing a personal queue or backlog of open HelpDesk tickets, ensuring SLAs are met, and customers are updated with appropriate timeliness according to best practices
Install/Upgrade/Replace workstations and peripherals
Administer software deployment technologies such as imaging or distribution tools
Assist with the deployment of new end user devices like laptops and smartphones
Assist in the monitoring of systems to ensure uptime and performance
Provide exceptional customer service to employees requiring IT support
Work on project related tasks as assigned
Assist with IT documentation like installation processes
Assist with keeping IT hardware and software inventories organized and up to date
Assist with the ordering and receiving or Hardware and Software
Assist with the responsible recycling of electronic equipment
Follow company policies and procedures closely to ensure compliance with our ISO 27001 certification
REQUIREMENTS
What You'll Need
2 or more years' experience working in an IT support role
Solid understanding of TCP/IP and Windows Operating Systems
Experience with imaging and deployment solutions
Strong Windows deployment, administration and troubleshooting skills
Strong MS Office skills in particular Outlook, Excel and Word
Experience working in a helpdesk environment using a ticketing system
Formal IT training with certifications like MCSE or A+ required
Great verbal and written communication skills
Strong organizational skills and excellent customer service skills
Works well in team or alone
Hard working with a positive "can do attitude" and "no job is too small"
Linux and Mac OSX deployment, administration and troubleshooting skills in as asset
Mobile Device Management experience (mainly Apple and Android devices) is an asset
BENEFITS
Laptop & 02 additional
monitors, keyboard, mouse, headphone... Separate workstation & a cabinet;
Unlimited annual leaves;
01 shut-down week (whole week off)/ year;
Premium health insurance (Staff & family);
Annual health check-up/ Outing trip / Year-end party;
Quarterly Team-building;
Weekly Fruity Monday/ Happy Hour;
Clubs (Soccer, Badminton, Swimming,
Cycling, Running, PES, Billiards, Painting);
Business
trip to Canada, internal competitions, E-learning, managers' sharing, seminars,
on-job training;
Experienced
managers with outstanding background;
Large
& complex system, trendy technology;
Internal
transfer.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/3/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW