Chuyên Viên Thu Hồi Nợ - Credit Control Officer

Roles & Responsibilities:
1. Daily Processing:
- Administrative task within the in-house litigation team, maintaining of department's records and file;
- Translation of laws, contracts, drafting legal documents within CCR Collections;
- To support Head and other professional staff of the department;
- To visit/discuss with customer where possible to resolve the case before taking further legal actions;
- To attend mediation board/ institute proceedings against defendant at the Courts to protect HSBC's interests;
- To follow up on these mediation board cases and transferring cases for further legal actions if a settlement is not reached;
- To follow up on Court cases, discussing/ seeking advices/ strategies with the LGA/ external lawyers for the next actions.
2. Contribute to safeguard the Bank from loss/ risk:
- Ensure strictly compliance to LCM, DIMs, Regional Guidance, LGA FIMs system procedure manual and other relevant guidelines or regulatory standards advised by Managers/ HSBC;
- Maintain HSBC internal controls standard including timely implementation of internal and external audit points together with any issues raised by external regulators to minimize operational risks
3. Deliver the highest quality of customer services:
- Ensuring the services standard is met, and the external and internal customers are satisfied;
- Contribute by delivery initiatives to improve customer services.