Client Advisor for Audemars Piguet

The roles and responsibilities of the Client Advisor include but are not limited to:
*Sales and Customer Experience
- Strive to meet and exceed personal and team sales targets and KPI's.
- Initiate and leverage sales opportunities with existing and prospective customers by delivering excellence in customer experience.
- Build and nurture long-term relationships with prospective customers.
- Support all group's initiatives as they relate to product launches, customer experience, and selling.
* Store Operations
- Follow all the guidelines from the brand and company to operate the boutique smoothly to meet all criteria of aesthetics and safety.
- Ensure the best condition of all fixtures and furniture in the boutique.
- Perform opening and closing store duties as needed.
- Participate in regular inventory counts and in necessary supply stocking/restocking.
* Visual Merchandising
- Assist in maintaining visual standards with direction from brands and management.
* Personal development
- Develop strong product knowledge, soft skills as well as company history, information, and news knowledge by attending training by brands, company & self-learning to generate knowledge about each brand specificities, strengths, and weaknesses. Stay certified with all new brand knowledge.
- Continuously develop product and sales acumen to become the authority. Know the ins and outs of product offerings, optional packages, and the latest technologies.
- Develop knowledge in current industry trends and other relevant fields - Gastronomy, Art & Music, Giftings, and other lifestyle aspects.
- Continuously update knowledge about customers' profile of each brand to better understand their behavior and habits.
* Team-effort duties
- Partner with the team to achieve sales targets.
- Maintain open, professional, and ongoing communications with boutique management and colleagues.
- Serve as a positive role model and represent S&S appropriately at all times.
- Participate in the training of new colleagues (product knowledge, boutique procedures, company policies, etc.)
- Adhere to and uphold all S&S Group core values, policies, and procedures.
- Contribute to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the quality of work and services; helping others accomplish related job results as and where needed.
- Other tasks and responsibilities assigned to the Employee by the Company which may be adjusted from time to time.