Client Support Specialist

Radiance Markets is the retail trading brand of a technology group built across payments, trading systems, risk management, and financial consulting. We are hiring two Client Support Specialists to look after our clients in Vietnam.
This is a fully remote role on a rotating shift schedule.
The role
You are the first person a client reaches. Most of what you handle is concrete: how to register, how to complete verification, why a deposit has not landed yet, what a withdrawal needs before it can be processed. Some of it is not concrete, and the job is to recognise that quickly, route it to the person who can resolve it, and stay with it until the client has an answer.
Channels are Zalo, Telegram, live chat and email. Every conversation is logged in our CRM.
What we need
Fluent English and Vietnamese, both written. You will draft client-facing messages in both languages without a translator.
Chinese is an advantage, not a requirement.
Comfortable working in Zalo and Telegram daily.
Clear, calm, professional writing. Most of this job is written, not spoken.
Your own computer and a stable internet connection.
Willing to work rotating morning and evening shifts.
Experience in online client support is preferred, particularly in financial services or fintech. We will consider candidates without it where the language and writing standard are there.
What we offer
USD 500 to 800 per month, depending on experience and language ability.
Fully remote, with flexible hours within your assigned shift.
Product, process and systems training before you handle your first client.
An international team. English is used daily, not occasionally.
Pay reviewed on performance.
Applying
Apply through LinkedIn with a CV in English.