Clinic Manager

Position Summary:
The Clinic Manager is responsible for the strategic and operational leadership of the clinic, ensuring seamless service delivery, regulatory compliance, and sustainable financial performance. This role requires a hands-on approach to managing multidisciplinary teams and fostering a patient-centric culture aligned with ACC's values.
Key Responsibilities:
Operational Management & Staff Coordination
• Manage daily clinic operations across departments including Front Desk, Doctor Assistants, Therapy, Rehab, Scan Room and Lab Room
• Manage duty rosters and shift schedules to support clinic operating hours and doctors schedules
• Provide direct support to ensure smooth patient flow and high engagement throughout the clinic
• Work with the Medical Director and Clinical Operations to understand ACC medical services and protocols to ensure operational staff working with doctors according to medical workflow
• Work with Finance and Accounting Department to manage pricing and billing/collection process
• Working with Admin department to monitor and maintain all equipment and facilities to ensure optimal condition and safety
• Work closely with Customer Service Department to enhance customer satisfaction while protecting ACC operations in fair judgement
• Work with the HR Department on staff development, training, coaching, and performance planning
• Foster strong teamwork and collaboration between operational staff, doctors, and back offices
• Maintain a clean, organized, and fully functional environment at all times, including subcontractor services such as security and housekeeping
• Manage operational policies and procedures together with other ACC clinic managers to ensure SOPs are relevant to current operations as well as proposing SOPs improvement to Board of Directors
• Uphold ACC's business and medical values in daily comunication and decisions
Compliance to the Authority (DOH)
• Ensure strict adherence to clinical protocols and regulatory standards while maintaining operational efficiency
• Prepare the clinic for inspections and collaborate with the Administrative Manager to ensure full compliance and mitigate compliance issues
Marketing & Community Engagement
• Support promotional initiatives including campaigns, events, and strategic partnerships to enhance clinic visibility and patient acquisition.
• Collaborate with the Business Development (BD) Manager to be primarily responsible for the coordination of necessary resources, such as staff and doctors, to attend events organized by BD Department
Financial Accountability
• Drive clinic performance by monitoring business volume, productivity, expense control, and profitability
• Ensure the care plan packages purchased by Patients will be taken up as scheduled by Doctors.
Patient Experience
• Address and resolve service-related complaints involving direct-report teams, i.e. Front Desk, Doctor Assistants, Therapy/Rehab, Scan Room and Lab Room
• Ensure service excellence across all touchpoints of the patient journey
• Execute additional tasks and responsibilities as assigned by Board of Directors