Cloud/DevOps Engineer AWS

• Provide excellent customer service to both internal and external customers
• Ensure efficient and open communication is maintained internally within the IT department to ensure a cohesive team.
• Ensure systems and processes adhere to appropriate policies.
• Promote a professional and positive image in line with customer service policy
• The cloud engineer will provide support for cloud-based workloads as escalated from the service desk and on a proactive basis
• Understanding and awareness of the group's organizational and operating processes
• Awareness of data protection, security, and privacy issues
• Ability to quickly understand complex problems and devise effective solutions to minimize delays in resolving and avoiding system outages
• Ensure that the IT services support processes are followed correctly, and all support requests are documented, triaged, and resolved in a consistent and professional manner
• Monitor the emergence of issues into recurring problems and work to identify and resolve the underlying cause
• Ensure that security (confidentiality, integrity & availability) is considered when implementing any change or system
• Follow principal of least privilege to ensure that access to the system is limited as much as possible

• Bachelor's degree or equivalent from an accredited college or university with major course work in Computer Science, Management Information Systems, or a closely related field
• At least 2 years practical in Cloud/DevOps Engineer experience
• Champion the use of DevOps. E.g.: (CI / CD, Version control, Automation, Infrastructure as Code)
• Familiar with some core technologies: Containers (Docker, ECS), IaaS solutions (EC2), PaaS based solutions (RDS), Serverless (lambda, DynamoDB), Networking (eg: VPC), Windows and Linux based system administration, and core technologies SaaS-based solutions (eg: Amazon Connect, Azure DevOps), Identity management and integration (eg: SAML), Infrastructure as Code (eg: CloudFormation, Packer)
• AWS Certified Solutions Architect or strong fundamental knowledge of AWS technologies
• Ability to quickly understand complex problems and devise effective solutions to minimize delays in resolving and avoiding system outages

At Positive Thinking Company (B.O.T), we don't just offer you a job, we offer you your future. Here are our commitments:

#FUN: We are pretty funny, you will have fun at work.

#TEAMWORK: You will be collaborating with great people to build great things.

#TRAVEL: Unlock your world with our global opportunities, we operate on all continents!

#GUIDANCE: Our internal network of global experts is always ready to support you.

#VARIETY: You will have access to both consulting and development projects career
opportunities.

#PURPOSE: You will work on key digital initiatives for awesome international clients.

#STABILITY: We've been around since 1999.

#OPENNESS: We operate in a flat structure and our Senior leadership is always ready to
engage.

#MERIT: You will get recognized and rewarded for your contributions.

#VISION: We offer a different approach to digital transformation, you should be part of it.

#SUPPORT: We got your back, we're a family.