Cloud Managed Service Engineer

Our Company
We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration.
Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.
Job Description The role
Work directly with international customers in English to understand workflows, pain points, and technical constraints, and identify high-ROI opportunities for AI-driven automation.
Translate ambiguous business problems into practical solution designs and implementation plans.
Design, build, integrate, and operate secure, reliable, and maintainable applications, APIs, data pipelines, and cloud solutions.
Rapidly prototype and validate solutions with customers.
Deploy, monitor, and troubleshoot solutions in enterprise cloud environments.
Present solutions, explain technical trade-offs, collect feedback, and drive continuous improvement.
Define success criteria and measure delivered solutions against expected business outcomes.
Identify reusable components and feed customer insights back into internal engineering practices.
Take end-to-end ownership from discovery through production deployment and operation.
Participating in 24x7 on-call rotation and perform after hours support, as needed
Working on shifts
What Will You Bring
Strong English communication skills, with the ability to independently discuss requirements, lead technical discussions, and present solutions to international customers.
Strong hands-on software engineering experience with Python, Java, TypeScript, or similar languages.
Good knowledge of APIs, SQL/databases, system integration, testing, Git, containers, and CI/CD.
Experience building, deploying, or operating production applications and services.
Working knowledge of cloud platforms such as AWS or Azure.
Strong analytical, debugging, and problem-solving skills.
Ability to work with ambiguous and evolving customer requirements.
High ownership, autonomy, and ability to quickly learn new technologies and business domains.
Technical Expertise
Strong Expertise In At Least One Of The Following
Application / AI: Backend/full-stack, APIs, GenAI/LLMs, RAG, AI agents, AI evaluation.
Data: SQL, data modeling, ETL/ELT, Spark, data integration, data platforms.
Cloud / Platform: AWS/Azure, Docker, Kubernetes, CI/CD, IAM/security, observability, SRE.
Nice to Have
Domain expertise in Rail & Transportation, Logistics, FinTech, HealthTech, or Supply Chain.
Experience working directly with enterprise customers.
Consulting, Solution Architecture, or Business Analysis experience with hands-on engineering.
Experience deploying and operating solutions in complex enterprise environments.
Experience leading discovery workshops, technical demonstrations, or customer presentations.
Japanese communication skills or experience working with Japanese customers.
About Us
We're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.
Fostering innovation through diverse perspectives
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas.
So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.