Cluster Director of Engineering - IHG Ba Na Hills Resort

Description
Lead and provide strategic direction for the Engineering & Technical Services function across the Bà Nà Complex and Holiday Inn Resort Ba Na Hills.
Oversee all aspects of engineering operations, maintenance, facilities, MEP systems, utilities and technical services across the cluster.
Take overall responsibility for the pre-opening Engineering function, ensuring all technical systems, facilities and equipment are fully ready for hotel opening.
Lead and coordinate testing, commissioning, inspection, snagging, defect rectification and project handover activities with the Owner, Project Team, consultants and contractors.
Develop and implement comprehensive Preventive & Predictive Maintenance Programs to ensure equipment reliability and minimize operational disruption.
Ensure all critical systems, including HVAC, electrical, plumbing, water treatment, fire & life safety, BMS, lifts, kitchen, laundry and other hotel facilities, are properly operated and maintained.
Establish effective engineering SOPs, maintenance standards, emergency procedures and contingency plans for the cluster.
Manage energy, water and utility consumption, identifying opportunities to improve efficiency, sustainability and cost performance.
Prepare and manage the Engineering annual budget, CAPEX plans and major repair & replacement projects.
Monitor engineering costs, equipment performance and asset lifecycle, ensuring effective asset management and cost control.
Ensure compliance with Vietnamese statutory regulations, health & safety requirements, fire & life safety standards and applicable international hotel standards.
Manage and monitor the performance of engineering contractors, suppliers and technical service providers.
Build, recruit, train and develop a strong Engineering team capable of supporting the operation of a large-scale destination resort.
Establish clear performance objectives, KPIs and development plans for Engineering colleagues.
Work closely with General Manager, Hotel Leadership Team, Owner representatives, Project Management Team and other departments to ensure smooth project delivery and hotel operations.
Provide timely technical advice and recommendations to senior management regarding engineering risks, operational continuity, asset protection and capital investment.
Ensure engineering activities are carried out with minimum impact on guest experience and hotel operations.
Develop robust contingency plans for critical utilities and systems, particularly considering the unique mountain environment and operational challenges of Ba Na Hills.
Drive a culture of safety, service excellence, operational efficiency, sustainability and continuous improvement within the Engineering function.