Cluster Food & Beverage Manager

Business Performance
• Prepare the annual F&B Service budget and periodic forecasts; manage revenue, payroll and operating expenses within approved targets
• Monitor and control service operating equipment, including chinaware, glassware, cutlery, linen, bar tools and other OS&E
• Review monthly P&L, outlet performance, revenue mix, average check, capture, productivity and cost variances; implement corrective actions
• Participate in management and commercial meetings, contribute to the annual business plan and drive achievement of cluster F&B goals
Operation
• Develop, implement and periodically update service SOPs, sequence of service and outlet operating standards
• Ensure cash handling, POS, discounts, voids, complimentary items, inventory and reporting controls are communicated and followed
• Ensure guests receive warm, efficient and consistent F&B service in line with TRIBE, ibis Styles and Accor standards
• Conduct regular outlet inspections, service observations and guest-experience reviews, and share actions with the teams
• Work with the Cluster Executive Chef, Engineering, Commercial and Rooms teams to align product, service, promotions, maintenance and guest flow
• Conduct regular F&B Service meetings and review daily operations with Restaurant Managers, Bar leaders and outlet supervisors
• Manage service-related vendors, entertainment providers and contractors, ensuring compliance with hotel policies and agreed standards
• Oversee all cluster F&B Service outlets, including restaurants, lobby lounges, rooftop and pool bars, and room service
Training and Development
• Lead training and development to improve product knowledge, service skills, upselling, productivity, employee engagement and guest satisfaction
• Ensure compliance with brand standards, food safety interfaces, responsible alcohol service, fire and evacuation procedures, and workplace health and safety requirements
Team Management
• Interview, select and recruit F&B Service employees in coordination with People & Culture
• Identify, coach and develop team members with potential for progression
• Set objectives and conduct performance and development reviews with direct reports
• Monitor team members' grooming, attitude, product knowledge and professional service behavior
• Develop and maintain outlet training plans based on business needs, brand standards, guest feedback and individual development needs
• Review staffing plans and rosters against forecasted covers, outlet hours, events, productivity targets and service standards
• Conduct departmental meetings to communicate results, gather feedback, resolve operational issues and strengthen cross-outlet coordination
• Conduct regular outlet walk-throughs to ensure readiness, cleanliness, ambience, equipment condition and service compliance
• Perform other reasonable duties assigned by the Cluster Director of Operations or Management