Cluster Sales Executive

​Maintain complete knowledge of the following (to include but not limited to):
​All hotel features / services, hours of operation
​Hotel function space, entertainment options, menus and floral decoration options
​Hotel safety guidelines and evacuation plan
​Scheduled daily group activities
​Answer incoming phone calls in a pleasant manner using Hotel's telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure.
​Coordinate all group arrangements.
​Work with group contacts to facilitate program planning and requirements.
​Communicate group needs and specifications to all relevant departments.
​Follow up with Post-Conference reports and review group billings.
Input all group bookings and update booking activities in the system on a weekly basis.
​Prepare reports, maintain proper records and filing system in accordance to hotel's sales administration process.
​Maintain gifts inventory and coordinate the sending of gifts to clients.
​Arrange site inspections for potential clients.
​Promote positive relations with clients and attend to all requests expediently and courteously.
​Acknowledge and handle clients' complaints and comments tactfully and efficiently. Report incidents or other irregularities to management.
​Up-sell and promote hotel's facilities and services at every available opportunity in order to maximize sales revenue.