Cluster She Data Analyst, Innovation & Learning Coordinator

Ready to move forward in your career? Please check out position Cluster SHE Data Analyst, Innovation & Learning Coordinator, located in Ho Chi Minh City or Ha Noi
Main Purpose of Role:
The Product Owner - Customer Support Set Up is a critical role responsible for defining, developing, and implementing customer support systems, processes, and tools within a company. This position requires a deep understanding of customer support operations, strong project management skills, and the ability to collaborate with cross-functional teams. The Product Owner will play a key role in optimizing customer support operations, enhancing customer experience, and driving efficiency.
Key Responsibilities:
The Cluster SHE Data Analyst, Innovation & Learning Coordinator is responsible for :
1) Contribute to tracking cluster SHE performance through monitoring and reporting all lagging and leading KPIs.
• Track monthly/quarterly/annually reporting of KPIs, by working with the countries/sites to ensure data is reported accurately within the required timelines.
• Provide timely and accurate cluster performance data for internal and external reporting stakeholders.
• Respond to ad hoc requests for data.
• Support stakeholders to use the data meaningfully to guide strategic decision making.
• Deliver basis for annual performance target setting on the Safety data.
• Run comparison analysis to identify outliers in data reporting and follow up on error correction and root cause analysis.
• Maintain SHE related database e.g. the Occupational Safety (OS), EPR, PAR, SHENet, etc.
• Coordinate the FWS audit program and SHE specific audits with input from the global SHE director/manager. Track and maintains auditor records. Support SHE manager in ensuring FWS audits takes place as per schedule.
2) Improve digital and Data capabilities by deploying systems, processes, and tools to enable data-driven decision making.
• Work with multi-functional teams to deliver real-time Safety performance visualisations and tools.
• Investigate options to harmonise and automate the data sources.
• Understand the end-to-end flow of information between data platforms and functional groups to create processes and governance to minimize reporting errors.
• Contribute to development of dashboards using platforms such as Power BI.
• Act as single point of contact and as Power User for various analytics projects and for other functions to improve visibility of Safety data across the organisation.
• Take the lead in the coordination and deployment of new databases like Safety Observation, Audit Tracking etc.
3) Coordinating cluster SHE Innovation initiatives by :
• Owning the cluster, SHE Innovation Programme, populating an Innovation project funnel and facilitating its governance.
• Scouting internally and externally for new Technology solutions.
• Evaluating Technology solutions and prioritising them for impact on SHE performance.
• Deploying selected strategic innovation projects, and ensuring the delivery of Technology solutions through SHE communities and local execution teams.
• Stimulating innovation mindset and ideation in the SHE community.
• Stimulating replication of innovative technologies across sites.
4) Coordinating cluster SHE Learning agendas by :
• Ensuring an aligned strategy in SHE Learning, deploy global and/or creating frameworks for consistently great delivery that results in keeping people and planet safe.
• Identifying learning gaps in SHE capability and developing cluster SHE Learning programme to address it.
• Co-ordination of the Cluster SHE learning activities and linking across teams.
• Developing an engagement programme for SHE Communities to accelerate evolution of SHE Culture.