cố vấn Khách Hàng (client advisor - luxury brands)

1. Sales and Customer Experience
Strive to meet and exceed personal and team sales targets and KPI's.
Initiate and leverage sales opportunities with existing and prospective customers by deliver excellence in customer experience.
Build and nurture long-term relationships with prospective customers.
Support all group's initiatives as they relate to product launches, customer experience and selling.
2. Store Operations
Follow all the guidelines from the brand and company to operate the boutique smoothly to meet all criteria of aesthetics and safety.
Ensure the best condition of all fixture and furniture in the boutique.
Perform opening and closing store duties as needed.
Participate in regular inventory counts and in necessary supply stocking/restocking.
3. Visual Merchandising
Assist in maintaining visual standards with direction from brands and management.
4. Personal development:
Develop strong product knowledge, soft skills as well as company history, information and news knowledge by attending training by brands, company & self-learning to generate knowledge about each brand specificities, strengths and weaknesses. Stay certified with all new brand knowledge.
Continuously develop product and sales acumen to become the authority. Know the in's and the out's of product offerings, optional packages, and the latest technologies.
Develop knowledge in current industry trends and other relevant fields - Gastronomy, Art & Music, Giftings and other lifestyle aspects.
Continuously update knowledge about customers profile of each brand to better understand their behavior and habits.
5. Team-effort duties:
Partner with the team to achieve sales targets.
Maintain open, professional and ongoing communications with boutique management and colleagues.
Serve as a positive role model and represent S&S appropriately at all times.
Participate in the training of new colleagues (product knowledge, boutique procedures, company policies, etc.)
Adhere to and uphold all S&S Group core values, policies and procedures.
Contribute to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the quality of work and services; helping others accomplish related job results as and where needed.
Other tasks and responsibilities assigned to the Employee by the Company which may be adjusted from time to time.