Job Description
The Collection and Billing Supervisor is responsible for timely payment of invoiced services by UPS customers. He/She monitors customer accounts to ensure past due invoices are addressed, bad debt exposure is reduced, and customers comply with payment terms. Billing invoices could be delivery to customer timely. The Collection and Billing Supervisor resolves employee and customer issues to remove barriers to prompt payment. This position supervises specialists and administrators.
What You'll Do
1. Supervises and Develops Others.
• Determines employees' training needs to produce continuous development plans.
• Provides on-going feedback and support to improve performance.
• Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.
• Holds others accountable to established performance levels to achieve individual and group goals.
• Resolves individual and group performance issues in accordance with UPS's policies and procedures in a timely manner to motivate and foster teamwork.
2. Monitors Customer Accounts
• Audits customer accounts and reviews employee activities to ensure associates perform the job as required.
• Searches for aged accounts (i.e., accounts that are 60 days past due or exceed contracted payment terms) to ensure adequate follow-up.
• Searches for public company info (market conditions, competitors, internal co issues, etc.) via internet (e.g., Google, MSN, Dun & Bradstreet, etc.) to ID potential bad debt accts & gather info to determine reasons for non-payments.
3. Responds to Customer Issues
• Responds to customer inquiries to determine issues preventing payment.
• Participates in conference calls with customers to negotiate settlements and resolutions of payment issues.
• Partners with the Payment Processing department to resolve customer payment issues.
• Teams with the
Business Development and Billing departments to correct customer billing issues.
4. Assists Employees with Resolving Collections and Billing Issues
• Encourages employees to escalate difficult collection issues to UPS management to be resolved.
• Coaches employees to identify potential collection strategies and resolutions to customer issues (e.g., billing, shipping, etc.) to remove barriers that delay prompt payment.
• Resolves technical issues (e.g., system problems, etc.) to ensure employees have technical resources available to expeditiously collect monies owed to UPS.
