Collection Support Supervisor (Process & Controlling Team)

pJob Summary:
Collection Support Supervisor is an integral part of the Collection Support Department - Process and Controlling Team. In this role, he/she will perform activities of supervisory collection Process, Controlling Activities and is also delegated tasks from Head of Collection Support.
Key Roles & Responsibilities
His/her key accountabilities include:
• In charge of controlling whole/assigned Processes (which is related to Collection Division)
• Monitoring of daily related process's implementation to ensure no gap between new requested project and incurred processes
• Gap defining and error minimizing of daily administration activities in Collection Support (Admin Support Team)
• Working with related Departments or Teams to reach final agreements for related/assigned processes, problems/issues
• In charge of planning and controlling timeline of Process and Controlling Activities
• Tracking and checking data related to Collection Incentive's payment process
• Tracking monthly Complaint, QC and validated final data
• Routine reviewing and updating specific guideline/process based on Collection's strategy
• Monitoring, and following up issuance of Recovery Law Firm/Vendor/Skip Tracing Contract & Appendix for new/renew/termination
• Checking and following up issuance of internal guidelines for Collection Process/Memo/POA
• In charge of analyzing and building up internal processes of Collection
• In charge of supporting E-Learning for Collection
• Support related reports and other tasks when requested from Head of Collection Support Dept/p