Trưởng Phòng Thu Hồi Nợ (Collection Manager)

Develop and execute collection strategies aligned with business goals and regulatory requirements.
Provide visionary leadership to the collection team, setting clear goals and priorities.
Manage end-to-end debt collection processes, ensuring compliance with legal and regulatory guidelines.
Oversee the development and implementation of efficient collection workflows and strategies.
Lead, mentor, and motivate the collection team to achieve performance targets and KPIs.
Set performance expectations, conduct regular performance reviews, and provide feedback.
Utilize data analytics to identify trends, assess collection strategies, and recommend improvements.
Implement data-driven insights to enhance collection strategies and outcomes.
Ensure collection practices adhere to relevant industry regulations and compliance standards.
Develop and maintain knowledge of consumer protection laws and regulations.
Collaborate with external collection agencies and partners to optimize collection efforts.
Monitor vendor performance and adherence to contractual agreements.
Work closely with other departments, including credit, legal, and risk management, to align strategies.
Collaborate on the development of new lending and debt recovery policies.