Community Manager and Community Trainee - Green International Coworking Space in Hoi An

You are passionate about building communities and the spaces that hold them? You enjoy solving new challenges every day? As one of our Community Team members at Hub Hoi An, you will play a vital role in shaping the experience of our members, ensuring they feel welcomed, supported, and engaged in our vibrant coworking and coliving space. We're hiring 1x Community Manager and 1x Community Management Trainee.
Responsibilities:
- Assist with the day-to-day management of our community and operations of our space, ensuring a positive experience for all members.
- Facilitate and support member events to help them connect and socialize
- Be the contact person for members, manage onboarding and offboarding processes, ensuring a seamless experience
- Handle administrative tasks related to community management, such as maintaining member records
- Member communication via digital channels, in-person, leading member meetings and signage
- Continuously work on improving space functionality, maintenance & vibe
- Proactively notice and address opportunities for improvement in service, space or community (with support)
- Gather and analyze member feedback to continuously improve the community experience
- Handle other tasks as assigned by the Line Manager.