Community Operations Specialist (relocate bangkok)

Tdcx Malaysia (Teledirect Telecommerce Sdn Bhd)

Địa điểm làm việc: Hồ Chí Minh, Nước Ngoài, Khác

Hết hạn: 30/06/2024

Chi tiết công việc
Giới thiệu công ty

Mức lương: Thoả thuận

Loại hình: Toàn thời gian

Kinh nghiệm: 2 năm

user experience english phần mềm hàng gia dụng

Mô tả công việc

What is your mission?
Review reported content and respond to user inquiries with high quality, speed, empathy, and accuracy.
Assist our community and help resolve inquiries empathetically, accurately and on time.
Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.
Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.
Recognize trends and patterns, escalating any issues outside company policy to the global team.
Ensure confidentiality, security, integrity, and privacy of data as top priority.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Yêu cầu công việc

What are we looking for?
Candidates must possess at least a Bachelor's Degree or Master's Degree in any field.
Excellent verbal and written communication skills in English and Vietnamese.
Preferably 3 years of working experience in the related field is ideal for this position.
High affinity and cultural awareness of political and social situation regarding the relevant market or region that will be supported.
Ability to work with technology well and is naturally tech savvy.
Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
Ability to handle multiple priorities, work in a fast environment, and manage their time effectively

Quyền lợi được hưởng

Top reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives.
Comprehensive medical, insurance, or social security coverage.
World-class workspaces.
Engaging activities and recognition programs.
Strong learning and development plans for your career growth.
Positive culture for you to BeMore at work.
Easy to locate area with direct access to public transport.
Flexible working arrangements.
Be coached and mentored by experts in your field.
Join a global company, winner of hundreds of industry awards.

Thông tin khác

Cấp bậc
Nhân viên
Kinh nghiệm
2 năm
Số lượng tuyển
15 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu

Nộp hồ sơ liên hệ

Tdcx Malaysia (Teledirect Telecommerce Sdn Bhd)

Giới thiệu công ty Xem trang công ty

WHO IS TDCX?
We serve some of the world's best brands from our centers of excellence in Singapore, Malaysia, Thailand, the Philippines, Hong Kong, China, Japan, Spain, Colombia, Romania, and India. We specialize in perfecting our clients' customer experience and elevating their sales.

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 350 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.Level 9, Axiata Tower, No 9, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur, Malaysia

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