Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
You will:
• Review issues and contact customers to understand technical issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Act as the first line of contact for support enquiries from the Microsoft Community and users of designated Microsoft services, presenting a friendly, supportive and efficient public face for our organization.
• Respond to incoming queries in our community support, based on standard operating procedures and established stock responses or, when necessary, refer queries efficiently to appropriate support teams.
• Respond to queries within agreed time frames in accordance with team SLAs
• Attends readiness training and non-technical training to ensure that they become proficient in support topics.
Product/Process Improvement
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Uses automated tools to deliver solutions for a wide range of issues.
• Provides feedback on how to improve automated tools.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Yêu cầu
OUR IDEAL CANDIDATES:
- Can onboard as soon as possible
- Fluent in English communication
- Open to fresh graduates.
- Customer service mindset with a friendly and proactive attitude.
Working schedule:
- Fixed shift in one of the following: [protected info]:00-23:00, or 22:00-06:00 (assigned by the manager)
- 9 hours/day (including a 1-hour break), 5 days/week with 2 non-fixed days off (assigned by the manager)
- May include holiday and Tet shifts as assigned; allowances provided under labor law.
- The department head will communicate any changes to the shift or schedule.
WHY US?
- Salary at 100% during the probationary period.
- 90% contribution of the gross salary to social insurance.
- An employee who works at night (10 PM-6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
- Training offered
- 20 days leave (12 days of annual leave and 8 days of sick leave)
- Full working equipment will be provided.
- Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
- Activities: Birthday party, Employee engagement activities.
Quyền lợi
Thưởng
Competitive salary depending on experience
Chăm sóc sức khoẻ
90% contribution of the gross salary to social insurance from the company side
Annual Health Checkup
Nghỉ phép có lương
Full salary during the probationary period
12 days of annual leave
8 days of sick leave
Xem thêm
Thông tin khác
NGÀY ĐĂNG
10/08/2025
CẤP BẬC
Mới Tốt Nghiệp
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng - Call Center
KỸ NĂNG
Communication Skills, Customer Service, Technical Support, Trouble shooting, English Writing
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Người Việt Nam
Xem thêm
Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: 16tr-22tr ₫/tháng
Nơi làm việc
- Lancaster Luminaire Building, 1152-1154 Duong Lang, Lang Thuong Ward, Dong Da District, Ha Noi
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
Quy mô công ty
Từ 501 - 1000 nhân viên
