Contact Center Agent

Mô tả Công việc
· Answer customer enquiries regarding KBank Vietnam's products&services such as savings accounts, loan applications, internet banking and mobile banking.
· Be a representative to assist, manage, and resolve customer problems and concerns.
· Identify and escalate customer issues to the appropriate bank department, as well as executing banking transactions and cross-selling products or special promotions.
· Research required information using available resources and route calls to appropriate resources.
· Inform clients by explaining procedures, answering questions, and providing product and service information.
· Upsell products and services.
· Document all call information according to standard operating procedures.
· Maintain communication equipment by reporting problems.
· Complete other duties as assigned.