Contact Center Agent

• Answer customer enquiries regarding KBank Vietnam's products&services such as savings accounts, loan applications, internet banking and mobile banking.
• Be a representative to assist, manage, and resolve customer problems and concerns.
• Identify and escalate customer issues to the appropriate bank department, as well as executing banking transactions and cross-selling products or special promotions.
• Research required information using available resources and route calls to appropriate resources.
• Inform clients by explaining procedures, answering questions, and providing product and service information.
• Upsell products and services.
• Document all call information according to standard operating procedures.
• Maintain communication equipment by reporting problems.
• Complete other duties as assigned.