Kitting & Device Management via Jamf:
• Build, configure, and optimize automated computer deployment scenarios (Kitting/Provisioning) for macOS using Jamf systems (Jamf Pro/Jamf School).
• Ensure newly issued devices automatically install all required software, security configurations, and company policies right out of the box (Zero-touch deployment).
• Handle application packaging and push remote software updates to Mac systems via Jamf.
IT Support & Ticketing Workflow:
• Receive, track, and resolve in-depth technical issues related to macOS and Windows (hardware, profile errors, access permissions, software conflicts) for both local and international users via Jira Service Management (JSM).
• Utilize Jira platforms to collaborate on tasks, escalate complex technical bugs, and maintain service-level agreements (SLAs).
• Assist users in integrating Mac computers with the internal network, office printers, file servers, and global collaboration tools.
Administration, Security & System Communication:
• Monitor security compliance on Mac devices (FileVault, Firewall, Antivirus) through configuration profiles on Jamf.
• Work and communicate directly with Global IT teams, Regional IT teams, or foreign vendors to resolve major system issues.
• Assist with basic administration of infrastructure systems, including local networks, Linux servers, and VMware virtualization environments.
Asset Management:
• Manage the lifecycle of Apple devices within the company from
purchasing, activation on Apple Business Manager (ABM), and synchronization to Jamf, through to decommissioning.
• Track, update, and audit all corporate hardware and software assets using Jira ITAM (Assets) to maintain an accurate inventory database.