CRM Release Expert (System Engineer, Scrum)

Top 3 reasons to join us
Multinational company with many young and dynamic
Opportunities to work, learn and develop yourself
Friendly working environment, good benefits
Job description
Optimize global CRM processes and define solution concepts as user stories (Atlassian JIRA). Focus on one Microsoft Dynamics 365 module, i.e. Sales, Field Service or Customer Service/Sales force/ other comparable CRM systems to become a process specialist.
Involvement in reviewing new business requirements from the global user community (41 country organizations).
Formulate functional user stories in Atlassian Jira and hand them over to solution architects for technical specification. You are in close exchange with the IT solution architects and developers and jointly develop the best solution approach.
Analysis of reported system bugs as 3rd level support. Preparing user stories for bug fixes.
Presentation in sprint refinement meetings and explanation of the requirement to developers.
Prioritization of daily tasks in coordination with the release manager - adherence to the agreed roadmap.
Prior to productive deployment, testing and approval for final release.
Documentation of new solutions and functions for the user community in release notes.
If necessary presentation of more complex adjustments in community calls / training sessions.
Your skills and experience
A degree (e.g. in business administration, industrial engineering or business informatics) or comparable training (e.g. IT Systems).
Relevant professional experience in customer relationship management and the system-side mapping of processes.
Experience in sales and marketing / service / customer service and the associated processes.
Ideally initial experience with agile project management methods (e.g. Scrum).
Good knowledge of Microsoft Dynamics 365/Sales force/ other comparable CRM systems and the specification of system requirements (user stories, e.g. in Atlassian Jira).
Very good knowledge of English, as well as the ability to formulate abstract content precisely in writing.
Detail orientation combined with high analytical skills, IT affinity as well as customer and service orientation round off your profile.
Why you'll love working here
Do you like to be surrounded by brilliant minds? Awesome. At Zoi, you become part of our community of tech enthusiasts and develop your full potential. Create fresh ideas and shape the digital transformation of our enterprise customers sustainably.
GOOD WORK SHOULD BE REWARDED - which is why we offer various bonus models at our company
TIME IS WISDOM - 20 % of your working time is available for experimenting and education
SKILL YOURSELF UP - Zoi can only be as good as you are. That's why we value constant training and development
BE FREE - thanks to our absolutely flexible working hours and work remotely from any of our locations
DEVELOP YOURSELF - with our individual certification and training plan
REFUEL - at our regular free Friday lunch
Zoi is an equal opportunity employer, we're committed to helping you do your best work. Our promise is to champion diversity, build an inclusive culture and do our part to create a more equitable professional landscape.
ZOI SGN
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CELEBRATING THE WORLD OF ZOI
Company type
Company industry
Company size
IT Service and IT Consulting
Software Products and Web Services
301-500
Country
Working days
Overtime policy
Vietnam
Monday - Friday
No OT