Crm Release Expert (System Engineer, Scrum)

from the global user community (41 country organizations).
Formulate functional user stories in Atlassian Jira and hand them over to solution architects for technical specification. You are in close exchange with the IT solution architects and developers and jointly develop the best solution approach.
Analysis of reported system bugs as 3rd level support. Preparing user stories for bug fixes.
Presentation in sprint refinement meetings and explanation of the requirement to developers.
Prioritization of daily tasks in coordination with the release manager - adherence to the agreed roadmap.
Prior to productive deployment, testing and approval for final release.
Documentation of new solutions and functions for the user community in release notes.
If necessary presentation of more complex adjustments in community calls / training sessions.
Your skills and experience
A degree (e.g. in business administration, industrial engineering or business informatics) or comparable training (e.g. IT Systems).
Relevant professional experience in customer relationship management and the system-side mapping of processes.
Experience in sales and marketing / service / customer service and the associated processes.
Ideally initial experience with agile project management methods (e.g. Scrum).
Good knowledge of Microsoft Dynamics 365/Sales force/ other comparable CRM systems and the specification of system