Cross-Border Transport Operations Agent

Who we are
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
What we offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
Position Summary
Coordinate and execute daily cross-border trucking operations across Vietnam-Cambodia, Vietnam-China, and Vietnam-Laos corridors.
Ensure shipments are delivered safely, on time, and in compliance with operational, customs, and customer requirements.
Act as the day-to-day coordination point for vendors, customs brokers, customers, and internal teams, with strong focus on execution discipline, issue resolution, cost accuracy, and service reliability in a 24/7 logistics environment.
Key Responsibilities
Operations Execution
Coordinate end-to-end cross-border trucking operations, including dispatch, border crossing, customs coordination, delivery, and proof of delivery follow-up.
Monitor daily operational dashboards, shipment milestones, and transport updates to identify risks, deviations, and service failures early.
Track on-time performance, service quality, and shipment status across all assigned cross-border corridors.
Support short-term capacity planning for trucks, trailers, drivers, and other transport resources based on forecast and daily demand.
Vendor & Pricing Support
Coordinate daily execution with trucking vendors and cross-border partners
Track vendor performance - OTP, utilization, cost, responsiveness
Validate vendor SOA, debit notes, and operational charges to support accurate cost control and timely payment processing.
Support pricing analysis and cost input validation for new opportunities, growth business, and corridor reviews.
Exception Management
Handle operational exceptions - border congestion, customs delays, equipment shortages, disputes
Escalate complex issues to the Cross-Border Transport Manager with root cause and recommended actions
Support corrective and preventive action implementation
Customs & Compliance
Coordinate with customs brokers to ensure smooth and timely clearance
Ensure accuracy of all key documentation - invoices, packing lists, permits, POB/POD
Maintain compliance with local and cross-border regulations
Stakeholder Coordination
Act as operational point of contact for customers and internal teams (Sales, CX, Finance, Procurement)
Provide regular shipment updates, performance reporting, and issue resolution
Support key account operations to maintain service continuity
Critical Competencies
At least 03 years' professional working experience at similar role(s) in Import - Export Operation, especially in Cross-border Trucking Operation Services
Transport Management Certificate is a plus
Direct experience in VN-Cambodia / VN-China trade lane is a big plus
Language proficiency: native Vietnamese level AND fluent English level AND fluent Chinese level
Minimum Bachelor degree in Logistics and Supply Chain Management / Transportation or similar major(s)
Exposure to pricing analysis
Strong problem-solving and coordination skills
Solid knowledge of cross-border regulations and customs procedures
Analytical capability - Excel, reporting, KPI tracking
Comfortable in high-volume, 24/7 operations
TMS / logistics systems experience is a plus
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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