Customer Account Officer

I. Purpose of the Job
Manages all customers' orders, and coordinates it with planner/production. Ensure all customer requirements as well as complaints are addressed accordingly.
II. Task Description
Main Accountabilities Performance indicators
1. Minimize delay of shipment by correct arrangement of order administration and good coordination with production:
1.1. Prepare shipping/delivery documents for all customers timely and correctly
1.2. Update lot schedule/delivery schedule (ex. Delivery date changing base on customer requirement)
1.3. To update shipping schedule for every export customers and sent to each customer
1.4. Update sales forecast and amount enquiry from customer in PPC files before weekly sales meeting
1.5. Attend planning meeting for customer subject follow up FG are sent to customers timely and correctly according to customer's specification
2. Fulfill customers needs:
2.1. Check and follow up emails from customer, supplier or sales agent regarding orders, complaint (if any), or others requirement
2.2. Handle/Follow Up Customers requirements and enquiries FG are sent to customers according to their specifications
3. Prepare necessary documents for Audit purpose (ex. Customer, Internal and External Audit):
3.1. Making SOP/Sales Procedures needed for ISO requirements
3.2. Follow up audit findings and closed it in time
3.3. Ensure they are implemented properly Updated and comply to the procedure
4. Create several documents to be sent to customers and good coordination with Finance Department:
4.1. Create Order Confirmation for every customer order in SAP and send to them
4.2. Create/Prepare Sales Invoices correctly and timely (for Customers + Accounting)
4.3. Prepare Exp. Docs. (to support Fin. Dept for claims our guarantee on Import Duty that we've paid)
4.4. To sent Invoices to the customers (to billed the Sales that have done)
4.5. To follow up AR outstandings (if any) with customers based on AR follow up procedure All documents sent to customers are complete and no outstanding AR