Customer Account Specialist

1. New Project Development
- Engage with clients to gather project details, ensuring a thorough understanding of requirements.
- Collaborate with design and production teams to offer recommendations for quality improvements and value-added features.
- Coordinate sample development to meet client specifications and timelines.
2. Sales Order and Mass Production Coordination
- Manage and process sales orders, maintaining clear and proactive communication with clients.
- Oversee production schedules, testing, labeling, shipping, and other logistical aspects to ensure smooth project flow.
- Identify and address potential production or delivery issues to uphold the highest standards of service.
3. Reporting and Documentation
- Prepare detailed sales reports and project updates for internal and external stakeholders.
- Maintain accurate records of customer interactions, order statuses, and feedback.
4. Client Relationship Management
- Build and maintain strong relationships with clients, acting as a trusted point of contact.
- Support clients with design and sourcing assistance, ensuring products exceed their expectations.