Customer Care & Order Operations Vietnam Lead

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The ideal candidate will Lead strategic direction and operational management for Vietnam Customer Care & Order Operations (CCOO) with goal to exceed overall customer service expectations, and fulfil Medtronic's goals for Service, Cost, Quality, Inventory, Revenue, OHS and ID&E. This role is responsible for order management, Field Inventory, Go-direct/Forward Stocking Location activity management, Order to Cash program management & deployment with focus on transactional and non-clinical customers.
Responsibilities may include the following and other duties as assigned:
- Contribute to channel, Go-direct and Offer to Cash strategy, linking in with APAC & SEA Customer Care & Order Operations strategy within Vietnam CC&OO team
- Key Business partner in Vietnam CCOO organization, orchestrating end to end offer to cash journey to deliver seamless transactional customer experience
- Efficient operational performance and resource deployment
- Deploy standards (systems, processes, tools) within Vietnam
- Deliver on regional and Global Customer Care annual goals & objectives
- Close partnership with commercial organizations to enable Vietnam Revenue targets
- Orchestrate end to end customer order fulfilment process working with GSC functions: Demand Planning, Supply Network and DRP Planning, Deliver Operations, Trade Operations
- Close partnerships with the Customer Care COE's on the creation of global standards
- GO&SC for supply and visibility of inventory and supply recovery
- Quality - ensure all quality processes are followed and adhered to
- Finance - ensure financial targets are achieved with compliance to all financial policies
- HR- ensure attraction and retention of talent