Mô tả công việc
Mô tả công việc
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The ideal candidate will Lead strategic direction and operational management for Vietnam Customer Care & Order Operations (CCOO) with goal to exceed overall customer service expectations, and fulfil Medtronic's goals for Service, Cost, Quality, Inventory, Revenue, OHS and ID&E. This role is responsible for order management, Field Inventory, Go-direct/Forward Stocking Location activity management, Order to Cash program management & deployment with focus on transactional and non-clinical customers.
Responsibilities may include the following and other duties as assigned:
- Contribute to channel, Go-direct and Offer to Cash strategy, linking in with APAC & SEA Customer Care & Order Operations strategy within Vietnam CC&OO team
- Key Business partner in Vietnam CCOO organization, orchestrating end to end offer to cash journey to deliver seamless transactional customer experience
- Efficient operational performance and resource deployment
- Deploy standards (systems, processes, tools) within Vietnam
- Deliver on regional and Global Customer Care annual goals & objectives
- Close partnership with commercial organizations to enable Vietnam Revenue targets
- Orchestrate end to end customer order fulfilment process working with GSC functions: Demand Planning, Supply Network and DRP Planning, Deliver Operations, Trade Operations
- Close partnerships with the Customer Care COE's on the creation of global standards
- GO&SC for supply and visibility of inventory and supply recovery
- Quality - ensure all quality processes are followed and adhered to
- Finance - ensure financial targets are achieved with compliance to all financial policies
- HR- ensure attraction and retention of talent
Yêu cầu
- MBA (Operations Management preferred)
- Mandatory: Bachelor's degree in business, economics or engineering
- 7+ years of Supply chain, Customer service experience, 3+ years in leadership roles managing a team
- Ability to cultivate an environment focused on customer satisfaction through building productive external and internal relationships
- Ability to build strong partnerships across the organization and influence strategy and decision making.
- Ability to analyze customer needs through soliciting, evaluating and acting on customer feedback
- Ability to navigate a highly matrixed organization
- Ability to attract, retain and develop a highly skilled workforce
Quyền lợi
Thưởng
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
Khác
Medtronic offers a competitive Salary and flexible Benefits Package
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Supply Chain Management, Order Management, Customer Service, Inventory Management, Partnership Development
LĨNH VỰC
Thiết bị y tế
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
7
QUỐC TỊCH
Không giới hạn
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Thông tin chung
Nơi làm việc
- Ho Chi Minh City, Vietnam