Customer Care/ Sales Executive

Main Responsibilities:
• Schedule and follow up on customer appointments.
• Accurately record and manage customers' medical files.
• Handle emergency situations and coordinate with relevant departments for timely solutions.
• Communicate current promotions and service information to customers.
• Respond to customer inquiries, receive and resolve complaints effectively.
• Support doctors during customer consultation sessions.
• Analyze customer needs and propose ideas to improve service quality and business growth.
• Provide professional dental consultation, clearly explaining procedures, costs, and promotional policies.
• Close service sales, follow up, and encourage customers to sign treatment contracts.
• Manage and utilize assigned potential customer lists.
• Make follow-up calls/messages after consultation to track conversion progress from potential to actual customers.
• Achieve and exceed monthly individual sales targets as assigned.
• Prepare sales reports, customer consultation statistics, conversion rates, and revenue for management.
Reporting and Monitoring:
• Record daily tasks and report directly to the team leader.
• Prepare appointment lists and treatment plans for the next working day.
• Check and update customer information in the management system.
• Monitor customer check-in and check-out at the clinic.